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Log in help please

 
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frankatkins



Joined: 17 Apr 2005
Posts: 2

PostPosted: Sun Apr 17, 2005 5:56 pm    Post subject: Log in help please Reply with quote

I lost my password and also changed my email address. I assume the system is emailing new passwords to the email address that I can no longer access. Please help!!!
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sun Apr 17, 2005 6:13 pm    Post subject: Reply Reply with quote

The lost password function does indeed send a new password to your e-mail address(es) on file. I'm sorry, but the only evidence we have that the account is in fact yours, is either you e-mail address or password. We cannot furnish a password to you. I do however, give you permission to create a new account.

Thanks,

Nick Ladd
myContactForm.com
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frankatkins



Joined: 17 Apr 2005
Posts: 2

PostPosted: Sun Apr 17, 2005 6:23 pm    Post subject: Log in help please Reply with quote

As this is a paid for account, there should be some record of who I am. Also I have the password which the system sent me a few days ago (which I thought I had lost) Obviously I would not have that if it were not my account. I would imagine that your system records when it sends out new passwords to people? If I have that information from when it sent out the password a few days back, surely that would authenticate my identity. I know what the email address is where the new password has been sent, there is just no way for anyone to access that account to retreive it.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sun Apr 17, 2005 7:12 pm    Post subject: Reply Reply with quote

Please go ahead and forward the e-mail with the generated password to me (send it to info@mycontactform.com). Also, please go ahead and send me the old e-mail address, and the new one that you would like me to enter for your account. From there, I will regenerate a new password for you which will be emailed to you (at the new address).

Thanks,

Nick Ladd
myContactForm.com
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