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Moving to our own premium account

 
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nycsem



Joined: 05 Sep 2014
Posts: 1

PostPosted: Mon Jan 28, 2019 9:45 am    Post subject: Moving to our own premium account Reply with quote

Our site, thehybridshopaz.com, has mycontactform.com deployed, but we no longer have access to the account from our prior web developer. The forms are active and we still receive leads, but we are inundated with spam.

We want to move into our own premium account and keep all the settings and make sure spam options are all enabled.

How can we do this?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2759

PostPosted: Tue Jan 29, 2019 5:33 am    Post subject: Reply Reply with quote

Good Day,

The easiest thing to do would be to have your previous web developer give you the login credentials for the account 'HybridShop'. It looks like you're the only website currently under this account. Once you have access to that account, I'd suggest you setup the CAPTCHA feature that is available under the 'Form Security / Anti-SPAM' section of the control panel.

Unfortunately, it is not possible to transfer forms between accounts. If you need to use your new account 'nycsem', you'll need to re-build the form under that account and then update the code on your site.

Nick Ladd
myContactForm.com
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