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formulieren1
Joined: 15 Feb 2011
Posts: 5
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 Posted: Fri Oct 18, 2013 7:14 am Post subject: checkbox - multi answer |
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hi,
When I add checkbox - multi answer to my form, put it on my website and fill it in the response doesn't include the answer. I got the same for radiobuttons. It used to work very good (answer included in the respons form) and it still works in my older forms.
Is there something wrong?
example
form on my website:
question: checkbox - multi answer
* option 1
* option 2 >> checked
* option 3
respons form
question: checkbox - multi answer
*
(empty only a dot that something was checked)
please help |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Mon Oct 21, 2013 2:51 am Post subject: Reply |
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It sounds like there is a problem with the code on your site. Please do the following:
1. Update the HTML for the form on your site by copying and pasting and fresh copy from the 'Get HTML' portion of the control panel.
2. Post a link directly to the form so that I may look at the code embedded within your website and determine the problem.
Nick Ladd
myContactForm.com |
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formulieren1
Joined: 15 Feb 2011
Posts: 5
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| Posted: Mon Oct 21, 2013 4:04 am Post subject: Checkbox - multi answer |
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Hello Nick,
Thank you for your reply.
I've tried option 1, that makes no difference.
I've also checked if it might be a problem related to the browser that's used, but it doesn't make a difference whether I use Internet Explorer, Chrome or Firefox.
Please see this page on our website for the form that we are talking about:
http://software.nl.visma.com/av58099.htm
The name of the form in our account and on our website is 'Bestel direct Huur Solo'.
Many thanks in advance for your quick response!
Paulien |
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formulieren1
Joined: 15 Feb 2011
Posts: 5
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| Posted: Mon Oct 21, 2013 10:07 pm Post subject: Checkbox - multi answer |
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Hello Nick,
We've figured this out, it had to do with the use of the euro-sign in de form fields. It works now.
Best regards,
Paulien |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Tue Oct 22, 2013 3:18 am Post subject: Re: Checkbox - multi answer |
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| formulieren1 wrote: |
Hello Nick,
We've figured this out, it had to do with the use of the euro-sign in de form fields. It works now.
Best regards,
Paulien |
That is great that you found a work around. If the Euro sign is causing an issue, it is due to the fact that your specified character set does not support that symbol. You can fix this, by change the code on your site that says:
| Code: |
| <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"> |
To:
| Code: |
| <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> |
Nick Ladd
myContactForm.com |
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