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cadugauch
Joined: 23 Apr 2008
Posts: 2
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 Posted: Fri Jan 11, 2013 5:37 am Post subject: Problem when clients using accent (special characters) |
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I am having a problem..most of my clients are from Brasil and whenever they write something in portuguese that requires an accent (á, ç, í) or something like that i get an email with their name, email and a BLANK message.
Can this be corrected: |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Fri Jan 11, 2013 5:47 am Post subject: Reply |
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Our forms do accept these characters, but you need to make sure that the web page the form is displayed on is using the UTF-8 character set. If you look at your web page code, you will typically have a meta line that sets the character set.
It should look like this:
| Code: |
| <meta http-equiv="Content-type" content="text/html; charset=utf-8" /> |
If you do not have the above line of code within the <head> of your document, you need to add it. If you have it, but the charset parameter is set to something other than utf-8, change it so that it looks like the above code. This will fix the problem.
Nick Ladd
myContactForm.com |
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cadugauch
Joined: 23 Apr 2008
Posts: 2
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| Posted: Fri Jan 11, 2013 6:28 am Post subject: |
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i tried that and no luck!
i use 3DCART as my shopping cart so customizing is a little tricky...but i changed the main FRAME for this code
| Code: |
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>BabyFacil.com</title>
<link rel="canonical" href="http://www.babyfacil.com" />
<meta http-equiv="Content-type" content="text/html; charset=utf-8" />
<script language="JavaScript" src="assets/templates/common/js/utilities.js" type="text/JavaScript"></script>
<link rel="StyleSheet" href="assets/templates/v32021/css/default_modified.css" type="text/css" media="screen">
<link rel="StyleSheet" href="assets/templates/common/js/tabs.css" type="text/css" media="screen">
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don~t know what else to try! |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Sat Jan 12, 2013 8:58 am Post subject: |
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| cadugauch wrote: |
i tried that and no luck!
i use 3DCART as my shopping cart so customizing is a little tricky...but i changed the main FRAME for this code
| Code: |
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>BabyFacil.com</title>
<link rel="canonical" href="http://www.babyfacil.com" />
<meta http-equiv="Content-type" content="text/html; charset=utf-8" />
<script language="JavaScript" src="assets/templates/common/js/utilities.js" type="text/JavaScript"></script>
<link rel="StyleSheet" href="assets/templates/v32021/css/default_modified.css" type="text/css" media="screen">
<link rel="StyleSheet" href="assets/templates/common/js/tabs.css" type="text/css" media="screen">
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don~t know what else to try! |
Do you have a link to the form on your site? I'd like to look at the code. I am certain that it is a character encoding issue.
Nick Ladd
myContactForm.com |
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