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star2008
Joined: 30 Dec 2007
Posts: 12
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 Posted: Mon May 30, 2011 9:02 am Post subject: Form Data Not Saved |
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This happened one time that I know of, hopefully not more. A registrant completes the registration form and submits it and receives the auto-responder notification. But his data is not saved, and I do not receive the auto-email. Seems random as other registrants are saving data just fine.
The one I know of that did not work happened on Sat May 28 at 7:10 am.
Can you explain how this happens and how to prevent it? Thank you. |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Tue May 31, 2011 6:28 am Post subject: Reply |
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This sounds like a spam-filtering issue. The only other possible cause is if the message was sent at the precise minute that we initiating a database backup on our system.
Nick Ladd
myContactForm.com |
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star2008
Joined: 30 Dec 2007
Posts: 12
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| Posted: Tue May 31, 2011 1:08 pm Post subject: Re: Reply |
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| It's certainly not a spam issue, as the registrant's data did not post into the myContactForm database. I'm *hoping* that it was just a rare glitch during your backup, as the only reason I found out was that the registrant contacted me on another subject via e-mail and I noticed that I did not have his registration data even though he had received the auto-response. Thank you. |
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