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jabson
Joined: 02 Feb 2009
Posts: 2
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 Posted: Thu Jun 18, 2009 7:02 pm Post subject: Visual Verification A Non-Starter |
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Our company "The Bell Sports Network" has finished a multimillion dollar update of our webservers. While publishing our website to the new servers, our CIO noticed that the CATCHYA link for our customer contact form was broken. They reposted the HTML code to the website and reactivated the
Visual Verification function, but it is still not working. Any suggestions? |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Fri Jun 19, 2009 9:03 am Post subject: Reply |
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Please carefully look at the code on your website vs. what we have provided.
What we have provided you (under Get HTML) shows:
| Code: |
| <img src="http://www.mycontactform.com/visver/gen_img.php?formid=210234&user=jabson" /> |
What is actually on your website:
| Code: |
| <img src="http://www.mycontactform.com/visver/gen_img.php?formid=210234&amp;user=jabson"> |
Notice that the & symbol has been converted to &amp;. This was most likely done by the CMS or HTML editor that you are using. This is what is breaking the verification image.
Sincerely,
Nick Ladd
myContactForm.com |
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jabson
Joined: 02 Feb 2009
Posts: 2
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| Posted: Mon Jun 22, 2009 3:34 pm Post subject: Visual Verification only works on one page. |
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| We were able to get the Visual Verification to work on a sub-domain page on our website. Although the corrected HTML code was placed on every page, only the on VV works on that one page. |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Wed Jun 24, 2009 7:50 am Post subject: Re: Visual Verification only works on one page. |
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Note: I've deleted your slanderous statements in your initial response.
Please re-read my initial response to you. I've posted the EXACT problem with your code above which shows with 100% certainty the difference between the code on your website and the code that we have provided.
If you go to your live forms where the visual verification is not working (within an internet browser), click Edit > View Source and examine the live code that is hosted on your website, you will see that it is still not the same as the code we've provided (this is precisely what I did in the initial diagnosis). This code may be different than what you see before the code is uploaded as it is highly likely that whatever CMS your are using for your website is making the changes to the code.
I cannot fix the code on your site; I do not have access to this. If you simply make the changes that I've pointed out, it WILL work (you may need to reconfigure your CMS to not edit the HTML code). The problem has been diagnosed with 100% certainty. If you simply look at the live code within a web browser versus the code that we've provided then the problem is obvious.
Nick Ladd
myContactForm.com |
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