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No forwarding to email - No autoresponse

 
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barker



Joined: 20 Feb 2006
Posts: 11

PostPosted: Thu Feb 23, 2006 1:28 am    Post subject: No forwarding to email - No autoresponse Reply with quote

I have tested my form a number of times, even built a new form, but they are not being forwarded to my email address, and no autoresponse is coming through either.

I have double checked everything, my email account has no spam controls.

The messages are reaching the message centre, can you please assist?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Feb 27, 2006 10:19 am    Post subject: Reply Reply with quote

Please post your username and the form location and I will look into the issue.

Thanks,

Nick Ladd
myContactForm.com
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barker



Joined: 20 Feb 2006
Posts: 11

PostPosted: Tue Feb 28, 2006 4:24 am    Post subject: No forwarding to email - No autoresponse Reply with quote

Just tried changing the "send to address", this is not coming through either!

Username : barker
http://www.exportis.freeuk.com/contact.html
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Britni



Joined: 10 Mar 2006
Posts: 4
Location: NH

PostPosted: Fri Mar 10, 2006 10:56 am    Post subject: I have the same problem Reply with quote

I have two forms at the following locations in my account, Britni

http://www.amyprendergast.com/amy/custom_portraits.html

http://www.amyprendergast.com/amy/custompaintings.html

these are setup to send auto responses and they do not.

Thank you,
Britni
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Mar 13, 2006 8:46 am    Post subject: Reply Reply with quote

Greetings,

Both of your issues are most likely being caused be over zealous spam filters incorrectly filtering out your messages. For more information, please read the following FAQ:

http://www.mycontactform.com/faq.php?fiddet=63&ptid=6&stid=8

Thank you,

Nick Ladd
myContactForm.com
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barker



Joined: 20 Feb 2006
Posts: 11

PostPosted: Wed Mar 15, 2006 11:00 am    Post subject: Reply with quote

Nick

As far as the email address for forms to be directed their are no spam filters in place.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Mar 15, 2006 3:05 pm    Post subject: Reply Reply with quote

I sent three test submissions through to the form at:

http://www.amyprendergast.com/amy/custom_portraits.html

I received autoresponses from all 3 submissions. There is something going on with your incoming mail server, or possibly you e-mail client that is preventing your messages from arriving. All indications in our mail logs show the messages being sent from our end.

Thank you,

Nick Ladd
myContactForm.com
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barker



Joined: 20 Feb 2006
Posts: 11

PostPosted: Fri Apr 07, 2006 8:52 am    Post subject: Please try this contact form Reply with quote

I am getting no responses after changing the email address 4 times.

No autoresponse, no confirmation email to check the address and their is no spam filter in place. I cannot work out this mystery! The messages are arriving at the "message centre".

QUOTE - "Your information has been recorded and a confirmation e-mail has been sent to *****@*****.com. However, this e-mail address has not been activated. In order to activate this e-mail address you must follow the instructions given in the e-mail and enter in your confirmation code."[/i]

Where are these emails to confirm the address?

http://www.exportis.freeuk.com/contact.html
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Fri Apr 07, 2006 2:49 pm    Post subject: Reply Reply with quote

The confirmation e-mails are most likely being grabbed by the same SPAM filters that are preventing you from getting your autoreponses. I am 99% certain that this is the problem especially since I am able to receive autoresponses from your forms. Often times e-mail hosts will implement server side email filters that you might not even be aware of. The solution to this problem would be to contact your e-mail provider and let them know the problem. Another alternative would be to use a different e-mail provider (I personally recommend Gmail...I'd be more than willing to send you an invite).

Thank you,

Nick Ladd
myContactForm.com
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