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e-mail address the user submitted is not valid

 
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ptozato



Joined: 03 Jun 2013
Posts: 3

PostPosted: Tue Jul 22, 2014 10:30 am    Post subject: e-mail address the user submitted is not valid Reply with quote

Hello, guys...
I really need help, here:
I'm recieving the "invalid e-mail error msg" in every e-mail (outlook.com, hotmail.com, even with gmail.com) that I tried in my form .

How can I fix that?
Thanks and have a nice day.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Jul 23, 2014 3:14 am    Post subject: Reply Reply with quote

What is the URL of the form?

Nick Ladd
myContactForm.com
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ptozato



Joined: 03 Jun 2013
Posts: 3

PostPosted: Wed Jul 23, 2014 3:49 am    Post subject: Reply with quote

Hi, Nick.

The form is embedded in this link:
http://www.tozato.com.br/conteudo/paginas/37/3
(only in portuguese, sorry).

Thanks
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Jul 24, 2014 2:19 am    Post subject: Reply Reply with quote

This issue is that your code is not as we have provided. Specifically for the email question, the code should be:

Code:
<input name="email" type="email" id="email" size="20" maxlength="100" required="required" style="font-family: Arial; font-size: 12px; color: #000000; background-color: #bbbbbb; border: 0px solid #000000; padding: 2px;" />]


On your site it is:

Code:
<input name="q10" type="email" id="q10" size="20" maxlength="100" required="required" style="font-family: Arial; font-size: 12px; color: #000000; background-color: #bbbbbb; border: 0px solid #000000; padding: 2px;" />


The key part is the "name" and "id" parameters which should ="email" in the code and currently ="q10" on your live site.

Nick Ladd
myContactForm.com
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ptozato



Joined: 03 Jun 2013
Posts: 3

PostPosted: Thu Jul 24, 2014 8:34 am    Post subject: Reply with quote

Problem solved.

Thanks, Nick.
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