Back to myContactForm.com - Easy email form creation and processing for your web site
myContactForm.com - Help Forum Forum Index myContactForm.com - Help Forum
Have a question that you need answered about myContactForm.com? Post it on this message board but first search this forum and read out FAQ to ensure it has not already been answered. This is not a board to post links to your site! SPAM will be deleted!
 
   Search MessagesSearch Messages
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Problem when clients using accent (special characters)

 
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms
View previous topic :: View next topic  
Author Message
cadugauch



Joined: 23 Apr 2008
Posts: 2

PostPosted: Fri Jan 11, 2013 5:37 am    Post subject: Problem when clients using accent (special characters) Reply with quote

I am having a problem..most of my clients are from Brasil and whenever they write something in portuguese that requires an accent (, , ) or something like that i get an email with their name, email and a BLANK message.

Can this be corrected:
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Fri Jan 11, 2013 5:47 am    Post subject: Reply Reply with quote

Our forms do accept these characters, but you need to make sure that the web page the form is displayed on is using the UTF-8 character set. If you look at your web page code, you will typically have a meta line that sets the character set.

It should look like this:

Code:
<meta http-equiv="Content-type" content="text/html; charset=utf-8" />


If you do not have the above line of code within the <head> of your document, you need to add it. If you have it, but the charset parameter is set to something other than utf-8, change it so that it looks like the above code. This will fix the problem.

Nick Ladd
myContactForm.com
Back to top
View user's profile
cadugauch



Joined: 23 Apr 2008
Posts: 2

PostPosted: Fri Jan 11, 2013 6:28 am    Post subject: Reply with quote

i tried that and no luck!

i use 3DCART as my shopping cart so customizing is a little tricky...but i changed the main FRAME for this code

Code:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>BabyFacil.com</title>
<link rel="canonical" href="http://www.babyfacil.com" />
<meta http-equiv="Content-type" content="text/html; charset=utf-8" />

<script language="JavaScript" src="assets/templates/common/js/utilities.js" type="text/JavaScript"></script>
<link rel="StyleSheet" href="assets/templates/v32021/css/default_modified.css" type="text/css" media="screen">
<link rel="StyleSheet" href="assets/templates/common/js/tabs.css" type="text/css" media="screen">


don~t know what else to try!
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sat Jan 12, 2013 8:58 am    Post subject: Reply with quote

cadugauch wrote:
i tried that and no luck!

i use 3DCART as my shopping cart so customizing is a little tricky...but i changed the main FRAME for this code

Code:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>BabyFacil.com</title>
<link rel="canonical" href="http://www.babyfacil.com" />
<meta http-equiv="Content-type" content="text/html; charset=utf-8" />

<script language="JavaScript" src="assets/templates/common/js/utilities.js" type="text/JavaScript"></script>
<link rel="StyleSheet" href="assets/templates/v32021/css/default_modified.css" type="text/css" media="screen">
<link rel="StyleSheet" href="assets/templates/common/js/tabs.css" type="text/css" media="screen">


don~t know what else to try!


Do you have a link to the form on your site? I'd like to look at the code. I am certain that it is a character encoding issue.

Nick Ladd
myContactForm.com
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB 2.0.11 © 2001, 2002 phpBB Group