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MyContactForm site and forms down?

 
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mcfdude7



Joined: 20 Feb 2009
Posts: 16

PostPosted: Mon Nov 28, 2011 1:58 am    Post subject: MyContactForm site and forms down? Reply with quote

I just tried to visit MyContactForm.com to log in this morning (9.00am UK time) and the site is down, giving this error message:

Fatal error: Call to undefined function dbconnect() in /var/www/vhosts/mycontactform.com/httpdocs/sendform/sendform.php on line 17

Tried again 45 minutes later and it's still the same. I decided to try submitting a test form to see if it gave the same error and found that none of the forms are showing the verification code. I clicked submit anyway, just to see what happened and received the same error code as above.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Nov 28, 2011 2:35 am    Post subject: Reply Reply with quote

Yes, there has been a brief outage. I had to make an unexpected database change related to the new update we've just created. The site is now back and functioning normal. This should be the last maintenance window that will be required for a bit.

Nick Ladd
myContactForm.com
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k10591



Joined: 28 Feb 2008
Posts: 4

PostPosted: Mon Nov 28, 2011 8:04 pm    Post subject: Site beserk Reply with quote

Responses are being generated where customer response is not matched to the proper question.

Questions are being omitted from the reporting email.

Noticed problem at 6 pm Pacific Standard Time.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Nov 29, 2011 7:53 am    Post subject: Re: Site beserk Reply with quote

k10591 wrote:
Responses are being generated where customer response is not matched to the proper question.

Questions are being omitted from the reporting email.

Noticed problem at 6 pm Pacific Standard Time.


A small percentage of older forms that were created before the update are experiencing this issue. This is due to a error in the database records associated with these forms that did not become an issue until after the update. Unfortunately, the only way to fix this issue, is:

1. Delete all questions from the administration panel (Login > Edit > Form Questions > Delete) that are experiencing any sort of problem.

2. Replace these questions with new questions. (Login > Edit > Form Questions > New Question)

3. Remove the existing code from your site and replace it with newly updated code (Login > Get HTML)

In some cases where there are a lot of errors, it may be easier to simply rebuild the entire form.

Nick Ladd
myContactForm.com
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