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Autoresponder not getting through to msn.com address

 
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ptp



Joined: 27 May 2011
Posts: 3

PostPosted: Sat May 28, 2011 5:18 pm    Post subject: Autoresponder not getting through to msn.com address Reply with quote

Newbie here. Developing a form for a client - have set up their account and installed the HTML code on their site. In testing it, it works very well. Except for one person who submitted the form and did not receive the autoresponse. Have tried it with about six other submissions and all received the autoresponse.
The person has an msn.com email. He has whitelisted the accounts recommended on you FAQ page. I have checked and the autoresponse email does not seem to have any words that usually trip spam filters.
Do you know the rating that msn assigns to your company (server) as part of their spam filter system?
Is there anything else I could do to ensure that the autoresponse is blocked as seldom as possible?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon May 30, 2011 8:04 am    Post subject: Reply Reply with quote

Unfortunately, this is up to the incoming email provider. There are millions of email address providers and we cannot monitor each one. The majority of emails will get through, but like all email, there is always a possibility that someone's spam filter will mistakenly block a response. We do our best to structure the emails in a way that makes this rare.

Nick Ladd
myContactForm.com
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ptp



Joined: 27 May 2011
Posts: 3

PostPosted: Mon May 30, 2011 11:39 am    Post subject: Reply with quote

Thanks, Nick. That is what I told the client, too. Mary
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