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Form Not Working

 
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HanSoloRRT



Joined: 29 Apr 2008
Posts: 3

PostPosted: Fri Apr 08, 2011 12:19 am    Post subject: Form Not Working Reply with quote

USER ID: HanSoloRRT

Form Location: http://www.bluemarlinchronicles.com/store/pg/1-Contact-Us.html

I tried using the form and it is not coming through. A customer who has been trying to reach me alerted me to this problem. I checked the SPAM folders for all of my email accounts and the forms are not going there. The link where the contact form resides appears to be working.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Fri Apr 08, 2011 7:13 am    Post subject: Reply with quote

Good Day,

The issue is that you have placed the myContactForm.com code into an existing open form tag. The issue with this is that when the submit button is pressed, it posts the data to the 'action' of the first form tag it is located in. If you look at the code on your site you will see the following line near the top:

Code:
<form method="post" action="/Store/CMS/Page.aspx?PageID=20" id="MainForm">


This form tag needs to be removed or closed(</form>) before inserting the code. The net effect that it is currently having now is posting to the /Store/CMS/Page.aspx?PageID=20 page .... essentially refreshing the page.

Nick Ladd
myContactForm.com
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HanSoloRRT



Joined: 29 Apr 2008
Posts: 3

PostPosted: Fri Apr 08, 2011 9:32 am    Post subject: Reply with quote

Hi,
I do not see the HTML code you specify. When I go into my contact page source, this is the HTML code that is currently there:

<span class="ContentPageBody" id="lblBody">
<h1></h1>
<h1>Contact Us</h1>
<h3>By Email:</h3>
<p><a href="http://www.mycontactform.com/hosted/form.php?formid=170390">Contact US</a></p>
<h3><a>By Phone:</a></h3>
<p><a>Phone: (954)&nbsp;263-6177 <br>
</a><br>
<a>Store Address:</a></p>
<p><a>BlueMarlinChronicles.com<br>
311 SE 10th Street<br>
Pompano Beach, Florida 33060<br>
United States</a></p>
</span>
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HanSoloRRT



Joined: 29 Apr 2008
Posts: 3

PostPosted: Fri Apr 08, 2011 11:54 am    Post subject: Reply with quote

Ok, this was the reply from my host, you tell me if what he writes here makes any sense to you, he lost me after the first sentence:

Below is the HTML that displays the page. As you can see the form the closing form tag is there. However what you may be running into her is the .net restriction to multiple form tags not being allowed on a single page. This code would need to be displayed inside an Iframe in order for the form to function.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
<!-- Begin myContactForm.com Form HTML -->
<form name="contactForm" method="post" action="http://www.mycontactform.com/sendform/sendform.php">
<input name="user" id="user" value="HanSoloRRT" type="hidden"><input name="formid" id="formid" value="170390" type="hidden">
<table style="border: 0px solid rgb(0, 0, 0); margin: 0pt; padding: 0pt; background-color: rgb(255, 255, 255);" width="100%"><tbody><tr><td>
<table width="100%" border="0" cellpadding="5" cellspacing="0">
<tbody><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b> Subject:<font color="#ff0000"> *</font></b></font></td><td><input name="subject" id="subject" size="20" maxlength="100" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></td></tr><tr bgcolor="#ffffff"><td><font color="#000000" face="Arial" size="2"><b> E-mail Address:<font color="#ff0000"> *</font></b></font></td><td><input name="email" id="email" size="20" maxlength="100" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></td></tr><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b>Your Name:<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><textarea name="q[3]" cols="30" rows="1" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;"></textarea></font></td></tr><tr bgcolor="#ffffff"><td><font color="#000000" face="Arial" size="2"><b>Phone:<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><input name="q[4]" value="" size="" maxlength="" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></font></td></tr><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b>Message/Questions/Requests<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><textarea name="q[5]" cols="30" rows="5" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;"></textarea></font></td></tr><tr bgcolor="#ffffff"><td><font color="#000000" face="Arial" size="2"><b>How did you find us?<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><input name="q[6]" value="Friend" type="radio">Friend<br><input name="q[6]" value="Advertisement" type="radio">Advertisement<br><input name="q[6]" value="Forum/Bulletin Board" type="radio">Forum/Bulletin Board<br><input name="q[6]" value="Google" type="radio">Google<br><input name="q[6]" value="Yahoo" type="radio">Yahoo<br><input name="q[6]" value="MSN" type="radio">MSN<br><input name="q[6]" value="AOL Search" type="radio">AOL Search<br><input name="q[6]" value="Dogpile" type="radio">Dogpile<br><input name="q[6]" value="Ask.com" type="radio">Ask.com<br><input name="q[6]" value="Link from other website (please specify below)" type="radio">Link from other website (please specify below)<br><input name="q[6]" value="OTHER (please specify below)" type="radio">OTHER (please specify below)</font></td></tr><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b>If other, please specify:</b></font></td><td><font color="#000000" face="Arial" size="2"><textarea name="q[7]" cols="30" rows="3" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;"></textarea></font></td></tr><tr><td colspan="2"><hr size="1"></td></tr>
<tr> <td><font color="#000000" face="Arial" size="2"><b> Verification Code</b>:</font></td> <td><img src="http://www.mycontactform.com/visver/gen_img.php?formid=170390&amp;user=HanSoloRRT"></td></tr>
<tr> <td><font color="#000000" face="Arial" size="2"><b> Enter Verification Code</b>:<font color="#ff0000"> *</font></font></td> <td><input name="visver_code" id="visver_code" size="6" maxlength="6" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></td></tr>
<tr><td colspan="2"><hr size="1"></td></tr>
<tr><td colspan="2"><input name="submit" style="background-color: rgb(204, 204, 204); font-family: Arial; font-size: 16px; color: rgb(0, 0, 0); border: 2px solid rgb(0, 0, 0);" value="Submit" type="submit"> <input name="reset" style="background-color: rgb(204, 204, 204); font-family: Arial; font-size: 16px; color: rgb(0, 0, 0); border: 2px solid rgb(0, 0, 0);" value="Reset" type="reset"> <input style="background-color: rgb(204, 204, 204); font-family: Arial; font-size: 16px; color: rgb(0, 0, 0); border: 2px solid rgb(0, 0, 0);" value="Print" onclick="window.print()" type="button"> </td></tr>
<tr><td><font color="#ff0000" face="Verdana, Arial, Helvetica, sans-serif" size="1"><b>*</b></font> <font face="Verdana, Arial, Helvetica, sans-serif" size="1">Required</font></td><td align="right"><br></td></tr>
</tbody></table></td></tr></tbody></table></form>
<!-- End myContactForm.com Form HTML -->
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Apr 11, 2011 7:02 am    Post subject: Reply with quote

HanSoloRRT wrote:
Ok, this was the reply from my host, you tell me if what he writes here makes any sense to you, he lost me after the first sentence:

Below is the HTML that displays the page. As you can see the form the closing form tag is there. However what you may be running into her is the .net restriction to multiple form tags not being allowed on a single page. This code would need to be displayed inside an Iframe in order for the form to function.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
<!-- Begin myContactForm.com Form HTML -->
<form name="contactForm" method="post" action="http://www.mycontactform.com/sendform/sendform.php">
<input name="user" id="user" value="HanSoloRRT" type="hidden"><input name="formid" id="formid" value="170390" type="hidden">
<table style="border: 0px solid rgb(0, 0, 0); margin: 0pt; padding: 0pt; background-color: rgb(255, 255, 255);" width="100%"><tbody><tr><td>
<table width="100%" border="0" cellpadding="5" cellspacing="0">
<tbody><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b> Subject:<font color="#ff0000"> *</font></b></font></td><td><input name="subject" id="subject" size="20" maxlength="100" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></td></tr><tr bgcolor="#ffffff"><td><font color="#000000" face="Arial" size="2"><b> E-mail Address:<font color="#ff0000"> *</font></b></font></td><td><input name="email" id="email" size="20" maxlength="100" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></td></tr><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b>Your Name:<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><textarea name="q[3]" cols="30" rows="1" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;"></textarea></font></td></tr><tr bgcolor="#ffffff"><td><font color="#000000" face="Arial" size="2"><b>Phone:<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><input name="q[4]" value="" size="" maxlength="" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></font></td></tr><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b>Message/Questions/Requests<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><textarea name="q[5]" cols="30" rows="5" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;"></textarea></font></td></tr><tr bgcolor="#ffffff"><td><font color="#000000" face="Arial" size="2"><b>How did you find us?<font color="#ff0000"> *</font></b></font></td><td><font color="#000000" face="Arial" size="2"><input name="q[6]" value="Friend" type="radio">Friend<br><input name="q[6]" value="Advertisement" type="radio">Advertisement<br><input name="q[6]" value="Forum/Bulletin Board" type="radio">Forum/Bulletin Board<br><input name="q[6]" value="Google" type="radio">Google<br><input name="q[6]" value="Yahoo" type="radio">Yahoo<br><input name="q[6]" value="MSN" type="radio">MSN<br><input name="q[6]" value="AOL Search" type="radio">AOL Search<br><input name="q[6]" value="Dogpile" type="radio">Dogpile<br><input name="q[6]" value="Ask.com" type="radio">Ask.com<br><input name="q[6]" value="Link from other website (please specify below)" type="radio">Link from other website (please specify below)<br><input name="q[6]" value="OTHER (please specify below)" type="radio">OTHER (please specify below)</font></td></tr><tr bgcolor="#efefef"><td><font color="#000000" face="Arial" size="2"><b>If other, please specify:</b></font></td><td><font color="#000000" face="Arial" size="2"><textarea name="q[7]" cols="30" rows="3" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;"></textarea></font></td></tr><tr><td colspan="2"><hr size="1"></td></tr>
<tr> <td><font color="#000000" face="Arial" size="2"><b> Verification Code</b>:</font></td> <td><img src="http://www.mycontactform.com/visver/gen_img.php?formid=170390&amp;user=HanSoloRRT"></td></tr>
<tr> <td><font color="#000000" face="Arial" size="2"><b> Enter Verification Code</b>:<font color="#ff0000"> *</font></font></td> <td><input name="visver_code" id="visver_code" size="6" maxlength="6" style="font-family: Arial; font-size: 14px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); border: 1px solid rgb(0, 0, 0); vertical-align: middle; padding-left: 4px;" type="text"></td></tr>
<tr><td colspan="2"><hr size="1"></td></tr>
<tr><td colspan="2"><input name="submit" style="background-color: rgb(204, 204, 204); font-family: Arial; font-size: 16px; color: rgb(0, 0, 0); border: 2px solid rgb(0, 0, 0);" value="Submit" type="submit"> <input name="reset" style="background-color: rgb(204, 204, 204); font-family: Arial; font-size: 16px; color: rgb(0, 0, 0); border: 2px solid rgb(0, 0, 0);" value="Reset" type="reset"> <input style="background-color: rgb(204, 204, 204); font-family: Arial; font-size: 16px; color: rgb(0, 0, 0); border: 2px solid rgb(0, 0, 0);" value="Print" onclick="window.print()" type="button"> </td></tr>
<tr><td><font color="#ff0000" face="Verdana, Arial, Helvetica, sans-serif" size="1"><b>*</b></font> <font face="Verdana, Arial, Helvetica, sans-serif" size="1">Required</font></td><td align="right"><br></td></tr>
</tbody></table></td></tr></tbody></table></form>
<!-- End myContactForm.com Form HTML -->


This really isn't an issue. You should be able to have multiple form tags on your site. All you need to do is close the first form tag before adding our form code. The line of code I pointed out exists on line 23 of the live page:

http://www.bluemarlinchronicles.com/store/pg/1-Contact-Us.html

It might be something that is added by your web provider on the server side. You need to navigate to the actual live page, right click the page, and select 'view source' to see the line of code I pointed out.

Nick Ladd
myContactForm.com
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