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Form Not Working in Explorer, Opera, Chrome

 
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nicholap



Joined: 09 Sep 2010
Posts: 6

PostPosted: Wed Sep 22, 2010 3:49 am    Post subject: Form Not Working in Explorer, Opera, Chrome Reply with quote

Hi,

Two questions:

Most importantly, my form works in Firefox but is completely inactive (nothing happens when either the "submit" or "reset" buttons are pressed in any other popular browser, including Explorer, Opera, and Chrome. The form can be found at http://seniortours.com/bookform.html

Secondly, it seems that once a form has been created, it's not possible to change the autoresponder "from" email address. currently the form uses a personal email address to send an automated message thanking people for submitting the form. I'd like to change that to a recently authorized corporate address. Can I make that change without completely redoing the form?

Thanks.
Nick
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2724

PostPosted: Wed Sep 22, 2010 6:42 am    Post subject: Reply Reply with quote

Good Day,

There is a Javascript error on your page (outside of our form code) that is preventing the form from functioning with IE.:

Webpage error details (from IE)

Quote:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 22 Sep 2010 14:40:33 UTC


Message: 'document.images.slide' is null or not an object
Line: 368
Char: 1
Code: 0
URI: http://seniortours.com/bookform.html


You may change send the from address on the autoresponder, under:

Edit > Autoresponder

Nick Ladd
myContactForm.com
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nicholap



Joined: 09 Sep 2010
Posts: 6

PostPosted: Wed Sep 22, 2010 7:30 am    Post subject: Reply with quote

Hi Nick,

I was able to change the autoresponder info. Talk about an answer in plain sight. Thanks.

I'm still having trouble in IE and in Opera with the form. I removed the offending bit of code per your last response, but still am getting no response from the form when its buttons are pushed.

The form again is at http://seniortours.com/bookform.html

Thanks.

Nick
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nicholap



Joined: 09 Sep 2010
Posts: 6

PostPosted: Wed Sep 22, 2010 7:47 am    Post subject: Reply with quote

Nick,

I was able to insert a <form> tag that wasn't a part of the code that was provided to copy. Is this an incorrect quick fix or was it the right thing to do?

Thanks,
Nick
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nicholap



Joined: 09 Sep 2010
Posts: 6

PostPosted: Wed Sep 22, 2010 12:11 pm    Post subject: Reply with quote

Ok... now it seems the form doesn't work in Firefox. Please advise.

Thanks,
Nick
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2724

PostPosted: Thu Sep 23, 2010 6:05 am    Post subject: Reply Reply with quote

nicholap wrote:
Nick,

I was able to insert a <form> tag that wasn't a part of the code that was provided to copy. Is this an incorrect quick fix or was it the right thing to do?

Thanks,
Nick


Please remove this additional form tag. It is not needed, and is causing the problem with Firefox. The form appears to be working in IE, and removing the additional form tag should get it working in other browsers.

Nick Ladd
myContactForm.com
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nicholap



Joined: 09 Sep 2010
Posts: 6

PostPosted: Thu Sep 23, 2010 7:04 am    Post subject: Reply with quote

Hey Nick,

I'll try removing the tag, but it was the addition of the form tag that caused the form to function on IE and Opera.

Thanks,
Nick
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2724

PostPosted: Fri Sep 24, 2010 6:41 am    Post subject: Reply with quote

nicholap wrote:
Hey Nick,

I'll try removing the tag, but it was the addition of the form tag that caused the form to function on IE and Opera.

Thanks,
Nick


The form tag has nothing to do with it working in these browsers. There is something else. The extra form tag is a broken piece of HTML that should not be in your code. There is something else within the code on your site that is preventing the form from working in these browsers. I cannot test this as there is still the extra form tag in there.

Nick Ladd
myContactForm.com
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nicholap



Joined: 09 Sep 2010
Posts: 6

PostPosted: Sat Sep 25, 2010 11:44 am    Post subject: Reply with quote

Hi Nick,

I removed the offending code. Please let me know your thoughts after troubleshooting.

Best,
Nick
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2724

PostPosted: Mon Sep 27, 2010 6:17 am    Post subject: Reply with quote

nicholap wrote:
Hi Nick,

I removed the offending code. Please let me know your thoughts after troubleshooting.

Best,
Nick


You form is now working in Firefox.

It is now not working because you have a broken paragraph tag on line 266 directly before the form code starts:

Code:
<td width="620" valign="top" ><p class="trebbluemed" <form name="contactForm" method="post"


You have a similar issue on line 197 with an incorrect <td> tag.

Please go through your code and make sure the HTML you have written is valid.

Nick Ladd
myContactForm.com
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