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Purged records

 
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fsadamo



Joined: 05 Jul 2006
Posts: 5

PostPosted: Tue Feb 16, 2010 2:40 pm    Post subject: Purged records Reply with quote

Can purged records be retrieved? What happend I selected 3 purged records out of 34 and all 34 were purged. How can this happened? I needed the other 31 and now they are gone? If so, there has to be a flag to assured purging and an explanation that the entire list will be purged, not just the select ones.
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fsadamo



Joined: 05 Jul 2006
Posts: 5

PostPosted: Tue Feb 16, 2010 7:50 pm    Post subject: Purging records Reply with quote

I happened to purge deleted records again. Indeed it does say to Purge Deleted Records; however, there is NO safety check, such as "Are you sure" and the fact that you still have the option to select is, in my opinion, a severe mislabeling.

I now have lost 31 contacts because of my miscalculations.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Feb 17, 2010 9:31 am    Post subject: Reply Reply with quote

Once a record is purged, it is gone.

Nick Ladd
myContactForm.com
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fsadamo



Joined: 05 Jul 2006
Posts: 5

PostPosted: Tue Feb 23, 2010 3:12 pm    Post subject: Purged records Reply with quote

Then I would suggest very strongly, you removed the selection boxes to the left of the individual files or nullify the boxes so that you cannot check them. In addition add a message to flag the purge and indicating that ALL records, including the unchecked records will be purged, such as:

ALL Messages, including the unchecked messages will be permanently purged. Are you sure you want to purge all messages? Yes No.

BTW, I am sure you should be backing up your files everyday (or at least every week); therefore, the company could have restored the messages. .
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Feb 24, 2010 9:42 am    Post subject: Re: Purged records Reply with quote

fsadamo wrote:
Then I would suggest very strongly, you removed the selection boxes to the left of the individual files or nullify the boxes so that you cannot check them. In addition add a message to flag the purge and indicating that ALL records, including the unchecked records will be purged, such as:

ALL Messages, including the unchecked messages will be permanently purged. Are you sure you want to purge all messages? Yes No.

BTW, I am sure you should be backing up your files everyday (or at least every week); therefore, the company could have restored the messages. .


We do daily backups, but these are only accessed in case of a system wide problem. It would not be possible to restore your records without causing a system wide roll-back.

I will consider adding an additional layer of warning messages for our next update.

Nick Ladd
myContactForm.com
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