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How to prevent form data loss when user goes back to enter m

 
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myscott



Joined: 09 Jun 2009
Posts: 5

PostPosted: Tue Nov 10, 2009 1:46 pm    Post subject: How to prevent form data loss when user goes back to enter m Reply with quote

I have rec. several complaints when filling out forms that if a required field is missed when filling a form out, upon going back to the form, all information is erased and the user has to start over. Is there a way to keep data in the form fields to prevent data from being erased if a person has to go back and enter missing information?

Thanks.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2743

PostPosted: Wed Nov 11, 2009 7:42 am    Post subject: Reply Reply with quote

All data is retained so long as the user is using either the back button on the browser, or the link to go back on the error page. This is the standard behavior for all current internet browsers.

There may be one or two situations which would result in this from using a non-standard configuration on your web server, but I doubt this is the case.

Sincerely,

Nick Ladd
myContactForm.com
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joyfulrescues



Joined: 02 Jan 2010
Posts: 3

PostPosted: Tue Mar 16, 2010 12:28 pm    Post subject: Getting the same complaints... Reply with quote

http://www.joyfulrescues.org/adoption_application.html

We are getting the same complaints from our form - many each week. I do not have an issue with this but it seems many do. HELP!!

User:joyfulrescues

Form: Adoption Application
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2743

PostPosted: Wed Mar 17, 2010 8:20 am    Post subject: Re: Getting the same complaints... Reply with quote

joyfulrescues wrote:
http://www.joyfulrescues.org/adoption_application.html

We are getting the same complaints from our form - many each week. I do not have an issue with this but it seems many do. HELP!!

User:joyfulrescues

Form: Adoption Application


I've tested your form in both Internet Explorer and Firefox, and the information was retained as it should. There must be an issue with how these individuals have their web browsers configured, or they are using an extremely old web browser. It is most likely a security setting in their browsers telling it not to retain this information.


Nick Ladd
myContactForm.com
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