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Filled out forms delivered a day later

 
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k10591



Joined: 28 Feb 2008
Posts: 4

PostPosted: Wed Feb 25, 2009 6:28 pm    Post subject: Filled out forms delivered a day later Reply with quote

I have had 3 customers fill out forms which were not received in my e-mail till 24 hours later. This is devastating to customer service.

I am appalled that I'm paying for this service and there's no way to directly contact support.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Feb 26, 2009 1:45 pm    Post subject: Reply Reply with quote

It sounds like your email provider is delaying the messages to verify that they are not spam. They essentially reject the initial message that we send and then wait for my email server to try again. The problem with this practice is that most web servers wait 24 hours to try again in order to prevent excessive load on the server.

All emails are initially sent within 30 seconds of the form being submitted.

Nick Ladd
myContactForm.com
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bradwentzel



Joined: 25 Dec 2008
Posts: 4

PostPosted: Sun Mar 01, 2009 11:07 pm    Post subject: I had the same problem last week, turned out to be Yahoo Reply with quote

When I called Yahoo to add mycontactform.com to the white list, they admitted that they had latency in their email early last week.
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