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Thank You Redirect Giving 404 Error

 
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cindyt



Joined: 03 Sep 2006
Posts: 1

PostPosted: Tue Jun 26, 2007 12:34 pm    Post subject: Thank You Redirect Giving 404 Error Reply with quote

Hello, I have created a simple form with 4 questions (inc. email). After submitting the form, they are supposed to be redirected to a thank you page not in the root directory. However, what happens is they are redirected to a thank you page in the root directory that doesn't exist. The system doesn't seem to be picking up the sub-directory in the link that was provided. I have checked and re-checked. Any suggestions?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2735

PostPosted: Fri Jun 29, 2007 1:01 pm    Post subject: Reply Reply with quote

When configuring your form, you need to specify a fully qualified URL as the redirect page:

Example:
http://www.mydomain.com/thankyou.html

Sincerely,

Nick Ladd
myContactForm.com
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mlacter



Joined: 07 Nov 2006
Posts: 2

PostPosted: Mon Jul 16, 2007 9:35 am    Post subject: Re: Reply Reply with quote

This was really not helpful, she specifically mention a location in a different directory (subdomain) and you provide the "happy path" to the main domain directory. I am seeing a similar problem:
I state the path to be http://subdomain.mydomain.com/page.html , the form works for a few days then I have a 404 stating that the address should be http://www.mydomain.com/subdomain/page.html. I update the form and it works for a few days and then I have a 404 stating that the path should now be http://subdomain.mydomain.com/page.html
I would appreciate a quick help on this one.


mycontac wrote:
When configuring your form, you need to specify a fully qualified URL as the redirect page:

Example:
http://www.mydomain.com/thankyou.html

Sincerely,

Nick Ladd
myContactForm.com
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2735

PostPosted: Mon Jul 16, 2007 10:03 am    Post subject: Re: Reply Reply with quote

mlacter wrote:
This was really not helpful, she specifically mention a location in a different directory (subdomain) and you provide the "happy path" to the main domain directory. I am seeing a similar problem:
I state the path to be http://subdomain.mydomain.com/page.html , the form works for a few days then I have a 404 stating that the address should be http://www.mydomain.com/subdomain/page.html. I update the form and it works for a few days and then I have a 404 stating that the path should now be http://subdomain.mydomain.com/page.html
I would appreciate a quick help on this one.


mycontac wrote:
When configuring your form, you need to specify a fully qualified URL as the redirect page:

Example:
http://www.mydomain.com/thankyou.html

Sincerely,

Nick Ladd
myContactForm.com



There is absolutely nothing that would cause this within our software. The problem most likely resides in your DNS or web server. Simply making sure that the address you specify for the redirect is a 'good' URL (simply needs to be a full URL, not simply a path relative to the form location) it will work 100% of the time.
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