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Unable to obtain reports

 
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StyxandStones



Joined: 06 Sep 2005
Posts: 26
Location: Charlotte NC

PostPosted: Thu Apr 19, 2007 7:10 am    Post subject: Unable to obtain reports Reply with quote

When I click on my forms to draw down reporting information I receive a message:
"The requested URL /2006_conference_healthcare_registration.htm was not found on this server."

I have a client looking to reconcile registrations. Having done this before & not expecting any problems, I told him I would have it to him by EOD today (Thursday).

Suggestions?

Regards,
Tom Costello
tom@alacartepr.com
www.alacartepr.com
704-891-2002
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Apr 19, 2007 7:38 am    Post subject: Reply Reply with quote

Tom,

This doesn't appear to be a message being given by myContactForm.com. What is the exact procedure that you are doing that is leading to this? Please be as detailed as possible. Please also post the URL of the form in question.

Nick Ladd
myContactForm.com
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StyxandStones



Joined: 06 Sep 2005
Posts: 26
Location: Charlotte NC

PostPosted: Thu Apr 19, 2007 9:37 am    Post subject: the Form Management page Reply with quote

Hi Nick..

I am on the Form Management page, http://www.mycontactform.com/panel/index.php for one of my accounts: tec-ncahrmm. I assume you do not need the password.

Scroll down, below Quota etc.. toward the bottom & click on either of the two Conference Registration forms .. that is when the message appears.

..Tom
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Apr 19, 2007 10:59 am    Post subject: Reply Reply with quote

Ah yes, this is actually a known bug dealing with forms that have multiple locations. The link you're clicking is actually just a link to the form, and not an actual report. What you probably want to do is click the 'Message Center'. From there you can download all of the recently sent messages (six months are stored).

Nick Ladd
myContactForm.com
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