myContactForm.com - Help Forum

[barker]

I have tested my form a number of times, even built a new form, but they are not being forwarded to my email address, and no autoresponse is coming through either.

I have double checked everything, my email account has no spam controls.

The messages are reaching the message centre, can you please assist?

[mycontac]

Please post your username and the form location and I will look into the issue.

Thanks,

Nick Ladd
myContactForm.com

[barker]

Just tried changing the "send to address", this is not coming through either!

Username : barker
http://www.exportis.freeuk.com/contact.html

[Britni]

I have two forms at the following locations in my account, Britni

http://www.amyprendergast.com/amy/custom_portraits.html

http://www.amyprendergast.com/amy/custompaintings.html

these are setup to send auto responses and they do not.

Thank you,
Britni

[mycontac]

Greetings,

Both of your issues are most likely being caused be over zealous spam filters incorrectly filtering out your messages. For more information, please read the following FAQ:

http://www.mycontactform.com/faq.php?fiddet=63&ptid=6&stid=8

Thank you,

Nick Ladd
myContactForm.com

[barker]

Nick

As far as the email address for forms to be directed their are no spam filters in place.

[mycontac]

I sent three test submissions through to the form at:

http://www.amyprendergast.com/amy/custom_portraits.html

I received autoresponses from all 3 submissions. There is something going on with your incoming mail server, or possibly you e-mail client that is preventing your messages from arriving. All indications in our mail logs show the messages being sent from our end.

Thank you,

Nick Ladd
myContactForm.com

[barker]

I am getting no responses after changing the email address 4 times.

No autoresponse, no confirmation email to check the address and their is no spam filter in place. I cannot work out this mystery! The messages are arriving at the "message centre".

QUOTE - "Your information has been recorded and a confirmation e-mail has been sent to *****@*****.com. However, this e-mail address has not been activated. In order to activate this e-mail address you must follow the instructions given in the e-mail and enter in your confirmation code."[/i]

Where are these emails to confirm the address?

http://www.exportis.freeuk.com/contact.html

[mycontac]

The confirmation e-mails are most likely being grabbed by the same SPAM filters that are preventing you from getting your autoreponses. I am 99% certain that this is the problem especially since I am able to receive autoresponses from your forms. Often times e-mail hosts will implement server side email filters that you might not even be aware of. The solution to this problem would be to contact your e-mail provider and let them know the problem. Another alternative would be to use a different e-mail provider (I personally recommend Gmail...I'd be more than willing to send you an invite).

Thank you,

Nick Ladd
myContactForm.com