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Harley0226
Joined: 14 Jul 2020
Posts: 2
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 Posted: Wed Jul 15, 2020 9:13 am Post subject: submit doesn't go to my email |
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| The submit option does not send contact form to my email account. I checked on my account information you have for me and it is correct there. I also checked with my email service and they are not blocking it. I also checked on my outlook program and it is not showing up there at all (which makes sense because peoplepc.com - my provider- is not getting it either) |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Thu Jul 16, 2020 5:49 am Post subject: Reply |
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Good Day,
Is the message registering in your submission queue, or showing up in the Message Center? If so, it is being sent on our ended, but failing to be delivered by either software on your incoming mail server, or on your local computer.
Please read the following for tips to prevent email filtering.
https://www.mycontactform.com/emailfiltering.php
Nick Ladd
myContactForm.com |
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Harley0226
Joined: 14 Jul 2020
Posts: 2
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| Posted: Thu Jul 16, 2020 9:22 am Post subject: form doesnt send to my email |
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With reference to your suggestions, yes you show that 5 submissions have been made (all by me with my email address) as I am trying to test this program. i have spent time with earthilink who has white listed all the possible email addresses that could come from you. I have also added to my outlook program address all the possible emails I could get from you.. I might also mention that I do get emails from you from info@mycontactform.com that you send me directly as in notifications of these posts and changes to my account. However, I don't get them if they are sent through the contact form which html I copied and pasted exactly to my website. When reviewing the html link info I don't see my email address in the body anywhere. I see your explanation that you use your email address (info@mycontactform.com) to protect my email. I checked my account information on your website and you have my email correct on that.
So, if I get emails from you direct, and there is no spam blocking on my email server or Outlook, why don't I get the submission emails?
In closing, I previously had your Premium account but when I discovered that the submissions weren't getting to me I cancelled that and went to the free one to see if that worked. If that worked I would go back to the premium. So far that not happening.
Hope you can help me figure this out. |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Fri Jul 17, 2020 5:21 am Post subject: Reply |
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Unfortunately, all indications on our end are that the messages are being sent. There isn't any more that we can do. This is an issue with you incoming provider and needs to be worked out with them
Nick Ladd
myContactForm.com |
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