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amyp
Joined: 06 Feb 2009
Posts: 5
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 Posted: Mon Feb 09, 2009 2:12 pm Post subject: Broken eCommerce Web Survey Template? |
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I am testing our your software before possibly going premium.
I posted a form on our site using your Website eCommerce template.
The question regarding how the customer heard about our business is emailing this response when clicking in any of the boxes:
How did you hear about our business?: checkbox154285
Also, there is a huge gap at the top of the top of the form on our site... not sure what is causing that?
Here is the form where you can see the gap. I did nothing to the HTML other than generate your template and copy/paste. |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Mon Feb 09, 2009 7:45 pm Post subject: Reply |
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Please delete the form from the interface and try again. This should solve the bug.
The gap is most likely caused by the HTML contained around the form. If you could post the URL, I will take a look.
Nick Ladd
myContactForm.com |
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amyp
Joined: 06 Feb 2009
Posts: 5
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| Posted: Tue Feb 10, 2009 2:39 pm Post subject: |
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I am afraid it is still doing it.
Here is the URL (sorry, I thought I posted it):
http://slugstore.blogspot.com/
Here is what I get back (also note the space at the top). Note, I am only answering the one question and clicked the top box (how did you hear about us? Search Engine):
Did you find it easy to locate our web site on the Internet?:
If not, how would you suggest we improve our Internet visibility?:
Were you able to easily locate what you were looking for in our online catalog?:
If no, where did the problem / confusion occur?:
Were our product pictures, descriptions, and prices clear and easy to understand?:
If no, how can we improve the product information to make it easier to understand?:
Did you find the shopping cart and check out process clear and easy to use?:
If no, how would you improve our shopping cart / check out procedure?:
Did you find our shipping rates reasonable?: Yes
How did you hear about our business?: checkbox154285
How often do you visit our web site?:
Are there any other suggestions you have for our site?: |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Tue Feb 10, 2009 4:50 pm Post subject: Reply |
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Please try the following.
1. Delete the question from the interface:
"How did you hear about our business?" (Login > Edit > Form Questions > Delete).
2. Re-add the question (Login > Edit > Form Questions > New Question).
Nick Ladd
myContactForm.com |
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amyp
Joined: 06 Feb 2009
Posts: 5
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| Posted: Tue Feb 17, 2009 8:09 am Post subject: |
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| Thanks. For now I am just going to get rid of the question. But can you take a look at the site and see if you can see why your code is putting a huge space at the top? I am using BlogSpot so it's a popular site. |
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mycontac
Site Admin
Joined: 31 Dec 2003
Posts: 2860
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| Posted: Thu Feb 19, 2009 12:12 pm Post subject: Reply |
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| amyp wrote: |
| Thanks. For now I am just going to get rid of the question. But can you take a look at the site and see if you can see why your code is putting a huge space at the top? I am using BlogSpot so it's a popular site. |
The gap has to do with how your blog software is setup and editing the code. The major problem is that either you, or your blog software has added a bunch of extra line breaks to the form code. If you look at the source of the live website, you will see:
| Code: |
| <!-- Begin myContactForm.com Form HTML --<br><form name="contactForm" method="post" action="http://www.mycontactform.com/sendform/sendform.php"><br><input name="user" id="user" value="amyp" type="hidden"><input name="formid" id="formid" value="211758" type="hidden"><input name="subject" id="subject" value="Website Feedback" type="hidden"><br><table style="border: 0px solid rgb(0, 0, 0); margin: 0pt; padding: 0pt; background-color: rgb(255, 255, 255);" width="100%"><tbody><tr><td><br><br><br><br><br><table border="0" cellpadding="5" cellspacing="0" width="100%"><tbody> |
All of the <br>'s you're seeing are not part of the HTML code that we've provided.
I am guessing that when you copy and paste the code to add it to your site it is replaces new lines in the code with line break HTML elements. I am not familiar with the software you are using, but there should be some sort of option to insert HTML.
Nick Ladd
myContactForm.com |
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