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use of @yahoo.com form submission address results in error

 
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jellis00



Joined: 17 May 2010
Posts: 11

PostPosted: Wed Apr 01, 2020 9:16 am    Post subject: use of @yahoo.com form submission address results in error Reply with quote

When user submits a form to a @yahoo.com address, an error message saying the destination server address could not be reached is displayed and the intended destination does no receive the message.
How do I fix this?
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jellis00



Joined: 17 May 2010
Posts: 11

PostPosted: Wed Apr 01, 2020 9:54 am    Post subject: Form submission error message Reply with quote

Here is the error message received by form user.:

This site canít be reachedwww.christinashomesalesprepís server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN[/img]
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jellis00



Joined: 17 May 2010
Posts: 11

PostPosted: Wed Apr 01, 2020 10:04 am    Post subject: Form submission received by only one email address Reply with quote

The form submission is being received by one email address, but not the intended form submission address but not the primary one, which is christinamccarty@yohoo.com. Here is the message that is being received:

From: je.lodestar@comcast.net [mailto:je.lodestar@comcast.net]
Sent: Wednesday, April 1, 2020 11:50 AM
To: jellis00@comcast.net
Subject: Received your email

Thank you for contacting me. I will contact you as soon as I can.

You submitted the following information:

Name: John R Ellis
Mailing Address: P.O. Box 1234
City: Saratoga
State: Wyoming
Zip Code: 82331
Phone: 7202324242
What is best way for me to contact you?
Questions/Comments: Test of the form. Call me if you get this.
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jellis00



Joined: 17 May 2010
Posts: 11

PostPosted: Thu Apr 02, 2020 2:58 pm    Post subject: Reply with quote

This below error message that is received by the submitting user doesn't make sense to me. I know this is the correct web site address. Using this address in browser has no problem finding the website. Therefore, why won't the submit find the server IP address for it????? Somebody please help me!

This site canít be reached www.christinashomesalesprepís server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN[/img]
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Fri Apr 03, 2020 7:35 am    Post subject: Reply with quote

jellis00 wrote:
This below error message that is received by the submitting user doesn't make sense to me. I know this is the correct web site address. Using this address in browser has no problem finding the website. Therefore, why won't the submit find the server IP address for it????? Somebody please help me!

This site canít be reached www.christinashomesalesprepís server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN[/img]


Good Day,

The error you are receiving is because you have the Redirect Page setting configured to a URL that either doesn't exist or has a typographical error in it. Please got for Form Management > Edit > Redirect Page and confirm the address.

If you are not receiving the message, it is almost certainly being filtered by a spam filter on your inbox. Please read the following help document for assistance:

https://www.mycontactform.com/emailfiltering.php

Nick Ladd
myContactForm.com
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jellis00



Joined: 17 May 2010
Posts: 11

PostPosted: Fri Apr 03, 2020 3:34 pm    Post subject: That problem solved but have another one Reply with quote

Fixing the Reedirect page solved the error problem.

Now that it is working I see another problem.
When the form submission is received it shows that it came from je.lodestar@comcast.net not christinamccarty74@yahoo.com.
je.lodestar@cincast,net is not even one of the addresses in the address book. It was an address in an old form that has since been deleted. How do I get it to show it is coming from the right email address??
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jellis00



Joined: 17 May 2010
Posts: 11

PostPosted: Fri Apr 03, 2020 4:04 pm    Post subject: Correction Reply with quote

I meant to say in previous post that when the form acknowledgement/reply is received by the person originally submitting it in which the owner of the website says thanks for contacting her it shows it came from je.lodestar@comcast.net instead of the site owner's send-to address. This happens even thoush the je.lodestar@comcast.net address is not even listed in our send-to address list.
Please help!!
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2860

PostPosted: Mon Apr 06, 2020 7:44 am    Post subject: Reply Reply with quote

Good Day,

If you go to Form Management > Edit > Auto Responder it will allow you to select the email address that the auto responses are sent from.

Nick Ladd
myContactForm.com
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jellis00



Joined: 17 May 2010
Posts: 11

PostPosted: Sat Apr 25, 2020 3:54 pm    Post subject: Solved Reply with quote

Thanks, Nick!
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