myContactForm.com - Help Forum

dacton · Joined: 20 May 2008 Posts: 1

The forms will not work with required fields. Even though all required fields are filled in, I will get back this -
* We're sorry but you did not fill out all of the required fields. Please push the back button on your browser and fill out all of the required fields.
o Name:
o Office Name:
o Mailing Address:
o City:
o State:
o Zip Code:
o Phone:
o Your Website Link
o How will your ad be completed?
o My Ad Size Is:
o My Representative is:

This is effecting my business, please advise.

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

Your form is not working because the code on your site is not the same as the code we have provided.

For example, for your first question (Name:) we've provided the following code:

trippergb · Joined: 04 Mar 2011 Posts: 9

Hey guys,

Just as the first form i've made a year ago, it takes days again to finish our second one. Since the subjects left and boxes to fill in right were not leveled, and the order of subjects appeared different than the ones i filled in, i adjusted the form's html. Now when i submit the form, a message shows of "We're sorry but you did not fill out all of the required fields". Even though i let out the required fields completely, the same error messages popped up about required fields that were not there anymore.
I found out through the help forum that this was caused by a different html (i use dreamweaver). So i had to go through the whole form again, and pasted the html given in the page, still the same error message... I compared both codes, the one given and the source code of our page, both the same it seems.
Our (hotel) business is suffering from this as all our ads are linked to a website where potential guests will become very frustrating when they can't submit their requests and can't find another way yet to make their reservation... Our form is on http://www.guesthouseyangshuo.com/en/Yangshuo-Village-Retreat-Reservations.html
Please assist.

trippergb · Joined: 04 Mar 2011 Posts: 9

In addition to the post below, we want to use the same form on 2 websites but both forms experience submission issues. When copied and pasted the html - over and over again for days now - in to this website: http://www.yangshuo-village-retreat.com/EN/reservations all lines appear unleveled, the calendars don't pop up but instead take you to the top of the form and, there is an error message showing 'did not fill in the required fields'.
When copied the same html to our other website http://www.guesthouseyangshuo.com/en/Yangshuo-Village-Retreat-Reservations.html there the error message appears as well 'not filled in required fields' but there the lay-out is alright and calendars do pop-up.
I've tried everything these days as it's so important these forms work well but nothing helps, please help !

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

trippergb · Joined: 04 Mar 2011 Posts: 9

Hi Nick, thanks for the fast reply.

I tried the form on both of or webpages again and can't get how you were able to submit the form while i can't on several computers with different operating systems/browsers... On the page http://www.yangshuo-village-retreat.com/EN/reservations# i can't even open the calendar, and it's there the lines are not aligned.
On both pages the form won't submit, with the following error:
We're sorry but you did not fill out all of the required fields. Please push the back button on your browser and fill out all of the required fields.
Last Name:
Check Out:
Always those 2, (with check-in as well on the page above because the calendar doesn't pop up), and i can't see any difference in the code with our very similar form that's working well on this page: http://www.guesthouseyangshuo.com/en/Trippers-Carpe-Diem-Reservations.html
Any idea what's the issue here?

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

Ekthana · Joined: 13 Nov 2011 Posts: 8

I have copied the HTML code and pasted it without making any changes to it what so ever but we are receiving errors that required fields aren't filled out even though they are. Browser tested are Firefox versions 6-8.01 IE Versions 7-9
FORM:
http://registration.ekthana.com/registration.html

Ekthana · Joined: 13 Nov 2011 Posts: 8

Every time I removed the settings in the error I would get new errors saying that other required fields where missing so I actually had to remove all of the required settings (except email address and subject which wouldn't allow me to remove the required setting)to get the form to work. Of course we can not do business this way so please help asap.
By the way email support for paid subscriptions would seem a requisite.

Ekthana · Joined: 13 Nov 2011 Posts: 8

As long as we are correcting problems I would also like to address another issue;
The form is being submitted to multiple email addresses that were set up for testing then removed and now even though it is clearly specified to send to only one it is being sent to three..

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

Ekthana · Joined: 13 Nov 2011 Posts: 8

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

I am unable to diagnose what is happening with your form. The form will only be sent to the address this is configured under the Send to Address setting. Either the wrong form is being edited, or there is something external happening elsewhere.

With the required fields, you need to delete and recreate all questions associated with this issue. You're likely best off simply rebuilding the form.

Nick Ladd
myContactForm.com

Ekthana · Joined: 13 Nov 2011 Posts: 8

mycontac · Site Admin Joined: 31 Dec 2003 Posts: 2860

There is a corruption in the original database record for your particular form. This had existed since the form was created, but only became a problem after our most recent update.

The original issue that causes the corruption has been fixed, but you'll need to recreate the form.

Nick Ladd
myContactForm.com[/url]