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Customer reported form not going through

 
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PaHorseMall



Joined: 12 Dec 2004
Posts: 2
Location: Butler, PA

PostPosted: Sun Dec 12, 2004 8:25 am    Post subject: Customer reported form not going through Reply with quote

A customer sent me the following emails - but I did NOT get the page she said she forwarded to me (??) so that makes it a little bit difficult. Maybe she will try again.

Emails:
When I pushed the place ad button ( at the bottom of the page ) it came back to tell if I was the owner of the ad ( I guess the page ) I need to reinsurt the page ??? I will try to do it 1 more time if you get it don't place it but if it comes back the same I will try to forward the page to you. Donna

I just sent you the page that comes up when I try to place a ad, Let me know if you got it. Donna

Here is the page the form is on: http://pahorsemall.com/PlaceAdForm.html - maybe someone can look at the code and see what the problem may be - or try to submit a test ad?
I submitted the customer's info using her email address and it went through fine!! ...some people can submit fine. 2 have said the form wouldn't work. No telling how many tried and left ...lost customers!!!

Any help will be greatly appreciated!!!

Thanks!
_________________
Shelly Edinger
www.PaHorseMall.com
Horse Ads & Resources for PA, OH & WV

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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Dec 13, 2004 9:12 am    Post subject: Reply Reply with quote

The form that you have on: http://pahorsemall.com/PlaceAdForm.html is working fine. The problem your user is most likely experiencing is due to the fact that they are most likely going to http://www.pahorsemall.com/PlaceAdForm.html which will not work. These two urls, while they may seem the same, are actually different. Anyways, since this is a relatively common problem, we changed our send script to work in both instances. This change will go live on Jan 1 2005 along with the other changes.

Thanks,

Nick Ladd
myContactForm.com
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