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problems with my form

 
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seancurrent



Joined: 15 Aug 2006
Posts: 5

PostPosted: Tue Aug 29, 2006 12:41 pm    Post subject: problems with my form Reply with quote

my form is on my website at www.JohnandSean.com ...there seems to be a problem with the first two lines (Subject line and email address). How do I correct this?

Thanks,

Sean Current
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2685

PostPosted: Wed Aug 30, 2006 7:42 am    Post subject: Reply Reply with quote

That is quite odd. Is it appearing this way in the form preview from the control panel? Please let me know, and I will look into the problem in further detail.

Sincerely,

Nick Ladd
myContactForm.com
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seancurrent



Joined: 15 Aug 2006
Posts: 5

PostPosted: Wed Sep 13, 2006 10:57 am    Post subject: Yes, it posts this way in your preview area too Reply with quote

Nick,

Yes, the problem with my email line and subject line appear in your preview as they do at www.johnandsean.com
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2685

PostPosted: Thu Sep 14, 2006 7:20 am    Post subject: Reply Reply with quote

It appears that in some way your form within our databases has been corrupted. I am going to look into the issue that might have caused this and try to fix the problem for our next update (end of November). In the mean time, you'll most likely be better off simply recreating the form.

Sincerely,

Nick Ladd
myContactForm.com
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seancurrent



Joined: 15 Aug 2006
Posts: 5

PostPosted: Mon Sep 18, 2006 12:18 pm    Post subject: Well, that didn't work Reply with quote

So I tried redoing the form, and still I have the same trouble with the email and subject lines at the top. Can you do something about this?

Thanks,
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seancurrent



Joined: 15 Aug 2006
Posts: 5

PostPosted: Wed Sep 20, 2006 9:58 am    Post subject: Really need some help with my form! Reply with quote

Nick,

I have recreated my form a couple of times, but still cannot resolve the problem with the required subject line and the email line...see www.johnandsean.com click on the contact us button.

Can you fix this somehow, Please. I am trying to get my database updated using this form and I am a little embarassed to direct my clients to this form with the error in place.

Don't hesitate to call me at 619.925.1326 or to email me direct at seancurrent@prusd.com

thanks
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2685

PostPosted: Thu Sep 21, 2006 10:34 am    Post subject: Fixed Reply with quote

Sean,

I logged into your account and changed some of the settings for the form. It turns out that the record for your form was fine, and it wasn't being caused by a bug as I had suspected. The problem had to do with the fact that the form was configured to be too narrow with too large of text boxes which was screwing up the was the web browser was rendering the form. Anyways, I've changed a few settings on the form 'Questionaire' and it looks pretty good now. All you should have to do is recopy and paste the new HTML to your site.

Sincerely,

Nick Ladd
myContactForm.com
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