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Incorrect information in messages

 
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Skipper48



Joined: 08 May 2006
Posts: 2

PostPosted: Tue Jun 13, 2006 9:50 am    Post subject: Incorrect information in messages Reply with quote

We use a form for our vendors to report their vacancies using check boxes. Most check boxes are next to a number representing how many vacancies they have, how many vacancies are private bath, how many residents are male; how many are female etc. Just the past two days all messages shows the same number. 4, 3, 2. No variation. i.e. 4 male residents 4 female residents. (This is impossible as there are only 5 vacancies possible.) The strangest thing is that the email we receive is correct. i.e,In the message center, John Jones reports having 4 vacancies with 4 private bath with 4 female residents and 4 male residents; however, in the same message sent via email his vacancies are reported as 2 vacancies, 1 private bath, 1 female and 2 male residents. When calling these individuals, they say they reported the correct information which is supported by the email we receive.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Jun 14, 2006 7:20 am    Post subject: Reply Reply with quote

Please post the location of your form, and I will look into the issue. Also, what format are your exporting the messages in? Do the messages appear correctly from the Message Center, and then are just messed up when they are downloaded?

Nick Ladd
myContactForm.com
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Skipper48



Joined: 08 May 2006
Posts: 2

PostPosted: Thu Jun 15, 2006 12:46 pm    Post subject: location of form Reply with quote

My form is located at www.a-la.com and a link to the form is on the right hand side of the page under "Report Vacancy"

I am exporting the messages in HTML format.

The messages are incorrect, but in the correct order.

However, they are correct in the email we receive.


Last edited by Skipper48 on Fri Jun 16, 2006 8:36 am; edited 1 time in total
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Fri Jun 16, 2006 7:43 am    Post subject: Reply Reply with quote

The form you are using on your website does not appear to be a myContactForm.com form, therefore I cannot test it.

Sincerely,

Nick Ladd
myContactForm.com
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