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email recieved in text, choose html in setup

 
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scoleman



Joined: 15 Feb 2006
Posts: 9

PostPosted: Wed Feb 15, 2006 7:20 pm    Post subject: email recieved in text, choose html in setup Reply with quote

My recieved email's are being recieved in text format not HTML, during form setup I choose to recieve in HTML format, do I have to get the premier account to enable this option.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Feb 15, 2006 7:22 pm    Post subject: Reply Reply with quote

Please double check your settings....it should work if you configure it from the online panel. You do not have to be a premium member for this to work.

Thanks,

Nick Ladd
myContactForm.com
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scoleman



Joined: 15 Feb 2006
Posts: 9

PostPosted: Thu Feb 16, 2006 10:20 am    Post subject: Reply with quote

I double check my settings and it has always been set to HTML, Below is what I recieve in my email, it's just plain text. thanks for your help

From: wendyjoe@msn.com
Subject: Internal Job Application
Sent: 2/15/2006 at 15:26:21 CST from 69.15.46.2

Employee Name:: test
Hire Date:: test
Department:: test
Supervisor:: test
Previous Positions Held at Company:: test
Position Applying For:: test
Describe your current qualifications for the position, education, skills, abilities, and work experience:: test
Describe why you are applying for this positions:: test
Other information:: test
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scoleman



Joined: 15 Feb 2006
Posts: 9

PostPosted: Fri Feb 17, 2006 6:07 am    Post subject: Reply with quote

I've created a second form and have set the option to HTML and it's still being recieved as text format. Can you email me the look of what the HTML format should look like. my email is scole02@bellsouth.net .

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Scot
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sat Feb 18, 2006 12:13 pm    Post subject: Reply Reply with quote

Please forward a received form to info@mycontactform.com...what is most likely occuring is that you e-mail client is not able to view html e-mails and reverting it back to text.

Thanks,

Nick Ladd
myContactForm.com
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scoleman



Joined: 15 Feb 2006
Posts: 9

PostPosted: Sat Feb 18, 2006 7:14 pm    Post subject: Reply with quote

I'll set it up to send to the address listed, my email client is Outlook 2003, and we are running Exchange 2003 server.

Thanks Scot
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scoleman



Joined: 15 Feb 2006
Posts: 9

PostPosted: Sat Feb 18, 2006 7:20 pm    Post subject: Reply with quote

I added the email address info@mycontactform.com and it said it's not active until I enter the conformation code, can your send that to me or do you do that.

Scot
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scoleman



Joined: 15 Feb 2006
Posts: 9

PostPosted: Sat Feb 18, 2006 7:26 pm    Post subject: Reply with quote

I forwarded you a response from one of my forms to info@mycontactform.com.

Thanks
Scot
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sat Feb 18, 2006 11:24 pm    Post subject: Reply Reply with quote

The email you forwarded me IS in HTML format with the proper bolding or questions.... If it is not appearing this way on your computer it is because of some sort of problem with your e-mail client.

Thanks,

Nick Ladd
myContactForm.com
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scoleman



Joined: 15 Feb 2006
Posts: 9

PostPosted: Sun Feb 19, 2006 10:23 am    Post subject: Reply with quote

Looking at the response from both formats, the only difference I see is the bolding, when you say HTML format, I was looking for the response in the email to look like my form or at least the default form that was created within your web page.

Thanks
Scot
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sun Feb 19, 2006 7:01 pm    Post subject: Reply Reply with quote

The only difference between html and text formats in how the actual submissions appear is the bolded questions...this indicates that it is in html format.

Nick Ladd
myContactForm.com
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