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Iphone and Ipad users press SUBMIT and nothing happens

 
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pdit001



Joined: 01 Sep 2016
Posts: 5

PostPosted: Fri Jun 29, 2018 1:54 am    Post subject: Iphone and Ipad users press SUBMIT and nothing happens Reply with quote

Hello. Please can you assist me as my forms are not working on certain users' apple products. They say they press SUBMIT but nothing happens.

Here are some of the web pages with forms on that are affected:

https://www.dvlaadvice.co.uk/certificate_of_conformity.htm
https://www.dvlaadvice.co.uk/same-day_certificate_of_conformity.htm

Any advice would be appreciated.

thanks.

David
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2773

PostPosted: Mon Jul 02, 2018 3:48 am    Post subject: Reply with quote

Hi David,

We've tested with most modern versions of IOS and Safari, and the forms work. We've heard of some issues with older Macs, but have not been able to replicate.

Nick Ladd
myContactForm.com
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pdit001



Joined: 01 Sep 2016
Posts: 5

PostPosted: Mon Jul 09, 2018 3:53 am    Post subject: Reply with quote

Ok. Thanks. had another one today. Maybe I will start asking them what IOS and what ipad they are using.
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pdit001



Joined: 01 Sep 2016
Posts: 5

PostPosted: Mon Jul 09, 2018 7:33 am    Post subject: SUBMIT not working on ipad Reply with quote

The problem today where the ipad user was clicking SUBMIT with nothing happening, reported this configuration of her hardware:

"The iPad I am using is 9.7 in. 2017 model 32 GB. IOS 11.3.1 (15E302) version."

Will this help lead us to what the problem may be with this submit button problem with apple hardware?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2773

PostPosted: Wed Jul 11, 2018 5:00 am    Post subject: Reply with quote

I'm surprised it is having issues being a newer version.

Looking at your code, there is an extra white space in the line of code associated with the submit button. Perhaps this is throwing off the Apple device.

Change :

Code:
<input name="submit" type="submit" value="Submit"  />


To

Code:
<input name="submit" type="submit" value="Submit" />


Please let me know if this corrects the issue.

Nick Ladd
myContactForm.com
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pdit001



Joined: 01 Sep 2016
Posts: 5

PostPosted: Thu Jul 12, 2018 2:13 am    Post subject: Reply with quote

Ok. I will make that change. Thanks.
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pdit001



Joined: 01 Sep 2016
Posts: 5

PostPosted: Thu Dec 13, 2018 3:35 am    Post subject: people complaining that SUBMIT button does not work Reply with quote

I made that change and it does not seem to have helped. People are regularly complaining that SUBMIT button does not work, ie. does not submit. It is almost always iphone and ipad users although one or two android have even said it.

Any ideas?
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