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Form not sending

 
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marrowdonor



Joined: 13 Oct 2013
Posts: 1

PostPosted: Tue Jun 05, 2018 9:01 am    Post subject: Form not sending Reply with quote

Username:marrowdonor
weblocations of forms: https://www.salutetolife.org/Update.html and https://www.salutetolife.org/request_kit.html
Forms affected: updateform & kitrequestform

Since the 23rd of May, we’ve been having trouble with our online forms (kitrequestform and updateform). The issues are unlike anything we’ve seen before. The form is capturing the information, but unable to send it to us. The info just seems to disappear (not in filters or other obvious locations). Could you please shed some light?
Email from my manager re: the forms:
"IT guys have checked the filters – and nothing is there. Mycontactform.com is still collecting info. I just went and downloaded a bunch of it a moment ago. However, it isn’t getting sent to us. Or doesn’t seem to be getting sent to us.

We wondered if maybe it was associated with the European Union data policy changes. Stephan’s exact quote was: “It made online things go wonky.” But we have zero proof of that idea."
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2742

PostPosted: Mon Jun 18, 2018 4:18 am    Post subject: Reply Reply with quote

Good Day,

The messages are being sent, but your incoming email provider is blocking. If you're still having this issue, please send an email to info@mycontactform.com.

Nick Ladd
myContactForm.com
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mnola



Joined: 29 Mar 2013
Posts: 1

PostPosted: Wed Jun 27, 2018 11:04 am    Post subject: I'm haivng the same issue Reply with quote

Weblocation:
https://www.auditor.leg.state.mn.us/email.htm
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2742

PostPosted: Mon Jul 02, 2018 3:47 am    Post subject: Re: I'm haivng the same issue Reply with quote

Good Day,

I sent a test submission through the form and then checked our mail log. Everything on our end it is showing that the message was delivered. If they are not getting to you, it is likely that there is filtering occurring on your incoming email server, or on the individual email client end. We are not seeing anything get bounced or rejected on our end.

Nick Ladd
myContactForm.com
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