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I am not receiving emails for any of my forms

 
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edcarragee



Joined: 09 Mar 2011
Posts: 6

PostPosted: Tue Jan 30, 2018 6:17 am    Post subject: I am not receiving emails for any of my forms Reply with quote

My user name is edcarragee. The form that the problem first happened is Carnival Beer Garden which is on page http://www.standrewmensclub.com/p/carnival-beer-garden.html

I did not receive any of the emails for this site starting 1/28. I tested another form today called Meeting Attendance and did not receive that email. I checked my junk folder, my filter settings and added My contact email ids to my allowed list.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2714

PostPosted: Wed Jan 31, 2018 7:11 am    Post subject: Reply Reply with quote

Good Day,

I sent a test message through and see the following excerpt from our maillog:

Quote:
Jan 31 09:09:10 920396-db1 postfix/smtp[2968]: DD2AA7C1958: to=<REDACTED>, relay=ff-ip4-mx-vip1.prodigy.net[144.160.159.21]:25, delay=0.28, delays=0/0/0.24/0.04, dsn=5.3.0, status=bounced (host ff-ip4-mx-vip1.prodigy.net[144.160.159.21] said: 553 5.3.0 flpd579 DNSBL:ATTRBL 521< 148.62.60.224 >_is_blocked.For assistance forward this email to abuse_rbl@abuse-att.net (in reply to MAIL FROM command))


It looks like your incoming mail server is blocking the message. I would recommend contacting your email provider and having them whitelist the mycontactform.com domain.

Nick Ladd
myContactForm.com
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edcarragee



Joined: 09 Mar 2011
Posts: 6

PostPosted: Sat Feb 03, 2018 2:46 pm    Post subject: Reply Reply with quote

Why did this stop working? Did something change on your end? I cannot get this work on my Bellsouth account. Do you have any guidance?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2714

PostPosted: Mon Feb 05, 2018 4:02 am    Post subject: Reply Reply with quote

The only change is a couple months ago we switched over to a new server with a new IP address. Nothing has changed on our end that should affect this.

Nick Ladd
myContactForm.com
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edcarragee



Joined: 09 Mar 2011
Posts: 6

PostPosted: Mon Feb 05, 2018 7:34 am    Post subject: Blacklist Reply with quote

Based on the error message, it appears that your IP has been blacklisted. I believe that you have to get your IP removed from the blacklist not me as the customer.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2714

PostPosted: Tue Feb 06, 2018 3:44 am    Post subject: Re: Blacklist Reply with quote

edcarragee wrote:
Based on the error message, it appears that your IP has been blacklisted. I believe that you have to get your IP removed from the blacklist not me as the customer.


We only actively monitor against the global blacklists. This is likely a list directly associated with your account.

These are the lists that we actively monitor against.

https://mxtoolbox.com/SuperTool.aspx?action=mx%3amycontactform.com&run=toolpage#

You should send a message to abuse_rbl@abuse-att.net and tell them to stop blocking email to your account.

Nick Ladd
myContactForm.com
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edcarragee



Joined: 09 Mar 2011
Posts: 6

PostPosted: Wed May 02, 2018 2:41 am    Post subject: Still not receiving emails Reply with quote

I have added new emails as recipients and I am not receiving the confirmation emails. One of the new emails is to an EXCHANGE account. Appears to be more than my provider blocking the MYCONTACTFORM site.
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edcarragee



Joined: 09 Mar 2011
Posts: 6

PostPosted: Tue May 15, 2018 5:45 am    Post subject: Re: Still not receiving emails Reply with quote

I am not even receiving confirmation emails when I add an email to a form.
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edcarragee



Joined: 09 Mar 2011
Posts: 6

PostPosted: Wed May 23, 2018 6:38 am    Post subject: Email Receipt Reply with quote

Can I please get a response as the product is not useful to me at this time?
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