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Error when submitting form

 
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catnipnbiscuits



Joined: 03 Jan 2015
Posts: 8

PostPosted: Thu Oct 27, 2016 8:06 am    Post subject: Error when submitting form Reply with quote

My customers are getting an error when submitting the form. I don't know the error because nobody will tell me what it is. But the form does not come to us when it happens. It happened yesterday and then later the same person tried again and it worked. We have tested it many times and have no problem. Any idea what is going on?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Nov 01, 2016 3:01 am    Post subject: Reply Reply with quote

It's not possible to tell the error without an error message. It could be many different configuration problems. I'd check you redirect page setting first to make sure it is pointing at a valid address. I'd then check the 'Form Security / Anti-SPAM' setting to make sure something in there is not enabled that would be blocking the sender. Lastly, I'd check and make sure under Edit > Basic Form Settings > Form Location that this is set to either being blank, or set to a valid address that covers all permutations of where the form resides.

Nick Ladd
myContactForm.com
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catnipnbiscuits



Joined: 03 Jan 2015
Posts: 8

PostPosted: Tue Nov 01, 2016 5:29 am    Post subject: How do I upload the error? Reply with quote

I have a screen shot. don't know how to upload it.
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catnipnbiscuits



Joined: 03 Jan 2015
Posts: 8

PostPosted: Wed Nov 09, 2016 12:18 pm    Post subject: Reply with quote

Here is a link to my form http://www.catnipnbiscuits.com/New-Form.html Maybe you can figure it out from there
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Nov 10, 2016 5:04 am    Post subject: Reply with quote

catnipnbiscuits wrote:
Here is a link to my form http://www.catnipnbiscuits.com/New-Form.html Maybe you can figure it out from there


I just sent a test through and did not receive an error message.

Nick Ladd
myContactForm.com
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catnipnbiscuits



Joined: 03 Jan 2015
Posts: 8

PostPosted: Thu Nov 10, 2016 6:52 am    Post subject: Reply with quote

Not everyone gets an error. I did get the test form. Seems when they get the error if they copy and paste the url into the browser then they can submit the form. But, I only have the one URL and it has capitol letters in the name. I know you sent an email saying that it wouldn't do this but I think that is what it is.
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