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Deleted "send to address" still receiving emails

 
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docvay



Joined: 20 May 2008
Posts: 5

PostPosted: Mon Nov 16, 2015 11:59 am    Post subject: Deleted "send to address" still receiving emails Reply with quote

I have deleted the address:

jaramsey540@comcast.net

from the list of email recipients and updated the code, but they are still receiving mails at that address.

I am not sure how to correct this problem.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Nov 18, 2015 3:23 am    Post subject: Reply Reply with quote

This behavior is all controlled under the Send to Address setting. The form will only be sent to the address that it is specified to be sent to --- it is impossible for it to do otherwise. There is likely a different issue:

- You are editing the wrong form in the control panel.
- You are updating with incorrect code to the site.
- There is external email forwarding setup that is sending the message to the incorrect address.

If you send a link to the form, I can trace it to a specific form in your control panel and tell you exactly who you have the Send to Address configured to go to.

Nick Ladd
myContactForm.com
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docvay



Joined: 20 May 2008
Posts: 5

PostPosted: Wed Nov 18, 2015 6:41 am    Post subject: Email going to jaramsey540@comcast.net Reply with quote

The link is

http:www.thepalmslexington.com/jobs.html

the mail should be going to jaramsey540@gmail.com but it is going to the address jaramsey540@comcast.net

Please look over the code and advise.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Nov 19, 2015 4:09 am    Post subject: Re: Email going to jaramsey540@comcast.net Reply with quote

docvay wrote:
The link is

http:www.thepalmslexington.com/jobs.html

the mail should be going to jaramsey540@gmail.com but it is going to the address jaramsey540@comcast.net

Please look over the code and advise.


It looks like the form is currently set to go to (3) email addresses, one of which is jaramsey540@gmail.com. This is the address that the message is being sent to. It is likely that there is some sort of third party email forwarding occurring if it is going to the jaramsey540@comcast.net.

Nick Ladd
myContactForm.com
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