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Submitted forms through Safari

 
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DRCanalWatch



Joined: 08 Jul 2015
Posts: 5

PostPosted: Sun Jan 24, 2016 11:31 am    Post subject: Submitted forms through Safari Reply with quote

When someone with a Mac tries to use our forms, they have difficulty using Safari. Never a problem if they switch to another browser. They are unable to click into the next field using the mouse and have to use the tab key to move to the next field (shift tab to move to previous field). They are also unable to submit. Is this a code problem and how can it be fixed?

http://lhsnj.org/Join_the_League.html
LHSNJ Membership Form

http://lhsnj.org/Contact_The_League.html
Contact the League

We submitted this question back in December and got no reply.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Jan 25, 2016 3:34 am    Post subject: Reply Reply with quote

I have not been able to replicate this issue. I will continue to try and look into it, but it appears to be working on all Mac Safari platforms I am using (iOS and OS X). It may be another issue external to the form code.

Do you have a specific form on a live website that I can access for testing?

Nick Ladd
myContactForm.com
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DRCanalWatch



Joined: 08 Jul 2015
Posts: 5

PostPosted: Sun Jan 31, 2016 9:14 pm    Post subject: Reply with quote

Thank you for your assistance. The form that appears to be giving the trouble on Safari is currently this one on our website at
http://lhsnj.org/Join_the_League.html
[/img]
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Feb 01, 2016 3:33 am    Post subject: Reply with quote

LHSNJ wrote:
Thank you for your assistance. The form that appears to be giving the trouble on Safari is currently this one on our website at
http://lhsnj.org/Join_the_League.html
[/img]


Good Day,

My instinct is that the problem is with the background image placed within a div behind the form (lines 344-346). Safari is likely (in a functional sense) placing the image as a block over the form and screening the fields from being able to be clicked upon. You can test this by deleting the div containing the background image and then testing. The CSS used on your page can be notoriously finicky in getting it to work across multiple platforms.

The other possibility is that you have numerous extraneous label tags (lines 345-348) on your site as well as an orphaned form tag which could also possibly be causing the issues (line 349).

Nick Ladd
myContactForm.com
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