Back to myContactForm.com - Easy email form creation and processing for your web site
myContactForm.com - Help Forum Forum Index myContactForm.com - Help Forum
Have a question that you need answered about myContactForm.com? Post it on this message board but first search this forum and read out FAQ to ensure it has not already been answered. This is not a board to post links to your site! SPAM will be deleted!
 
   Search MessagesSearch Messages
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Error: Upgrade Your Account

 
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms
View previous topic :: View next topic  
Author Message
savvee



Joined: 02 Jul 2015
Posts: 3

PostPosted: Thu Jul 02, 2015 8:29 am    Post subject: Error: Upgrade Your Account Reply with quote

We received the "Error: Upgrade Your Account" message; however, the person that owned the account is no longer an employee, so we cannot login to upgrade it. Is there a way to transfer ownership?
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Jul 06, 2015 1:46 am    Post subject: Reply Reply with quote

The account login is the same as the forum login. You can change the details associated with the account under the My User Information portion of the main control panel. You can upgrade the account under the Premium Membership portion of the control panel.

Nick Ladd
myContactForm.com
Back to top
View user's profile
savvee



Joined: 02 Jul 2015
Posts: 3

PostPosted: Mon Jul 06, 2015 4:56 am    Post subject: Reply with quote

We don't have the login user name or password for the ex-employee that maintained our account.
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Jul 07, 2015 3:49 am    Post subject: Reply with quote

savvee wrote:
We don't have the login user name or password for the ex-employee that maintained our account.


How are you logging in to this forum? Use the same user and password to login to your account. Ownership info can only be verified and changed within the admin panel.

You can upgrade the account directly without a login, here:

http://www.mycontactform.com/renew.php?user=savvee

Nick Ladd
myContactForm.com
Back to top
View user's profile
savvee



Joined: 02 Jul 2015
Posts: 3

PostPosted: Tue Jul 07, 2015 4:29 am    Post subject: Reply with quote

We created a separate account just to post these questions to the forum. We do not have the login user name or password for the account that needs to be upgraded.
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Jul 08, 2015 3:36 am    Post subject: Reply with quote

savvee wrote:
We created a separate account just to post these questions to the forum. We do not have the login user name or password for the account that needs to be upgraded.


Please email me (info@mycontactform.com) the URL of the account. I can look up what emails are listed as administrators for the account. Unfortunately, I can only send lost password information to the email addresses listed as administrators within the account. If you do not have access to these email addresses, you may need to re-create your form within your new account and update the code on your site.

Nick Ladd
myContactForm.com
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB 2.0.11 © 2001, 2002 phpBB Group