Back to myContactForm.com - Easy email form creation and processing for your web site
myContactForm.com - Help Forum Forum Index myContactForm.com - Help Forum
Have a question that you need answered about myContactForm.com? Post it on this message board but first search this forum and read out FAQ to ensure it has not already been answered. This is not a board to post links to your site! SPAM will be deleted!
 
   Search MessagesSearch Messages
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Missing submissions

 
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms
View previous topic :: View next topic  
Author Message
CAFAforms1910



Joined: 17 Dec 2011
Posts: 1

PostPosted: Mon Apr 20, 2015 6:33 pm    Post subject: Missing submissions Reply with quote

Hello,

I am a premium member and this is the first time I am having trouble with our submissions that we get through mycontactform.com

I have checked my email spam settings and I know it's not that. I am missing submissions that came in the span of 2 days which our account message center said we received but we did not, in fact, receive it to our emails. My submissions come in with images attached, is it possible to retrieve those images from your end???

Thank you,
Concerned User
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Wed Apr 22, 2015 2:29 am    Post subject: Reply Reply with quote

I am certain that this is a SPAM filter or other filtering issue. If the messages are in the Message Center, then they were sent as an email from our outgoing email server as well. Based on the way that the software is written, messages are not added to the Message Center until the physical email is sent.

On the filtering side, this can have occurred either on your personal computer within an email client (like outlook) or on your incoming mail server. Please read the link below as it contains tips for preventing your form submissions from being filtered.

http://www.mycontactform.com/emailfiltering.php

Nick Ladd
myContactForm.com
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Errors When Submitting Forms All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB 2.0.11 © 2001, 2002 phpBB Group