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Not receiving 100% of my form emails.

 
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beerleaguehats



Joined: 11 Apr 2014
Posts: 10

PostPosted: Fri Apr 11, 2014 9:52 am    Post subject: Not receiving 100% of my form emails. Reply with quote

Around 4/4/14, I began to notice some of my forms were not being sent to my email addresses. I added the mycontactform.com email address in my contact lists and have tried to using multiple email accounts such hotmail, gmail, and yahoo, and they never show up. Not even in the junk folders. Every now and then some have snuck through but not 100% of them. However, when I started sending them to my personal isp email (roadrunner.com) I have been receiving 100% of them. Did you guys change your settings /switch servers around that date?

BTW, the auto replies to my forms have been working fine.

Thanks.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Apr 14, 2014 2:16 am    Post subject: Reply Reply with quote

Recently Yahoo! has implemented highly restrictive anti-SPAM measures that are preventing many forms sent from @yahoo.com e-mail addresses from being sent. This does not impact forms arriving to @yahoo.com e-mail addresses, only messages sent from @yahoo.com addresses. Hopefully, this is a temporary measure on their part as it effectively breaks every email form service and mailing list on the planet from working with @yahoo.com addresses. We are working on a work-around, but would prefer to not release it until it is determined if the changes Yahoo! has made are permanent or not. In the mean-time, it would be useful to email support@yahoo.com and tell them to roll back their 'DMARC policy'. Please note that any messages that are not received can still me read within the Message Center.

You can read more about the changes Yahoo! made here:
http://www.pcworld.com/article/2141120/yahoo-email-antispoofing-policy-breaks-mailing-lists.html

No changes have been made on our end.

Nick Ladd
myContactForm.com
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beerleaguehats



Joined: 11 Apr 2014
Posts: 10

PostPosted: Sat Apr 26, 2014 9:55 am    Post subject: Reply with quote

After several tests, I've noticed its not just Yahoo blocking emails, now aol email domains are not going through. Can you confirm they are using the same filters as Yahoo now?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sun Apr 27, 2014 7:02 am    Post subject: Reply with quote

beerleaguehats wrote:
After several tests, I've noticed its not just Yahoo blocking emails, now aol email domains are not going through. Can you confirm they are using the same filters as Yahoo now?


Yes, AOL has made the same changes. We've implemented a work-around in our software so that this no longer should affect any form messages. You can read more here:

http://www.mycontactform.com/dmarc.php

Nick Ladd
myContactForm.com
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beerleaguehats



Joined: 11 Apr 2014
Posts: 10

PostPosted: Sun Apr 27, 2014 9:15 am    Post subject: Reply with quote

I'm happy with the fix, good job in finding a way around it so now all my forms are going through. Still would rather have it the old way but I understand its not your companies fault.
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beerleaguehats



Joined: 11 Apr 2014
Posts: 10

PostPosted: Mon Dec 01, 2014 3:07 pm    Post subject: Reply with quote

Just recently discovered, that emails coming from the aim.com domain are not getting sent through your system. Let me know when that domain is added to the list as I know yahoo.com and aol.com are working fine now.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Dec 02, 2014 4:09 am    Post subject: Reply with quote

beerleaguehats wrote:
Just recently discovered, that emails coming from the aim.com domain are not getting sent through your system. Let me know when that domain is added to the list as I know yahoo.com and aol.com are working fine now.


Thank you. I will add aim to the list.

Nick Ladd
myContactForm.com
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beerleaguehats



Joined: 11 Apr 2014
Posts: 10

PostPosted: Fri Dec 26, 2014 11:13 am    Post subject: Reply with quote

Noticed the aim.com domain is still not working right with the forms.

Also just found out that AOL.COM and YAHOO.COM domains don't go through if the user types them in all uppercase.

Please address.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Dec 29, 2014 4:42 am    Post subject: Reply with quote

beerleaguehats wrote:
Noticed the aim.com domain is still not working right with the forms.

Also just found out that AOL.COM and YAHOO.COM domains don't go through if the user types them in all uppercase.

Please address.


This has been corrected.

Nick Ladd
myContactForm.com
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