Back to myContactForm.com - Easy email form creation and processing for your web site
myContactForm.com - Help Forum Forum Index myContactForm.com - Help Forum
Have a question that you need answered about myContactForm.com? Post it on this message board but first search this forum and read out FAQ to ensure it has not already been answered. This is not a board to post links to your site! SPAM will be deleted!
 
   Search MessagesSearch Messages
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

checkbox - multi answer

 
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Form Management
View previous topic :: View next topic  
Author Message
formulieren1



Joined: 15 Feb 2011
Posts: 5

PostPosted: Fri Oct 18, 2013 7:14 am    Post subject: checkbox - multi answer Reply with quote

hi,

When I add checkbox - multi answer to my form, put it on my website and fill it in the response doesn't include the answer. I got the same for radiobuttons. It used to work very good (answer included in the respons form) and it still works in my older forms.
Is there something wrong?

example

form on my website:
question: checkbox - multi answer
* option 1
* option 2 >> checked
* option 3

respons form
question: checkbox - multi answer
*
(empty only a dot that something was checked)

please help
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Oct 21, 2013 2:51 am    Post subject: Reply Reply with quote

It sounds like there is a problem with the code on your site. Please do the following:

1. Update the HTML for the form on your site by copying and pasting and fresh copy from the 'Get HTML' portion of the control panel.

2. Post a link directly to the form so that I may look at the code embedded within your website and determine the problem.

Nick Ladd
myContactForm.com
Back to top
View user's profile
formulieren1



Joined: 15 Feb 2011
Posts: 5

PostPosted: Mon Oct 21, 2013 4:04 am    Post subject: Checkbox - multi answer Reply with quote

Hello Nick,

Thank you for your reply.

I've tried option 1, that makes no difference.

I've also checked if it might be a problem related to the browser that's used, but it doesn't make a difference whether I use Internet Explorer, Chrome or Firefox.

Please see this page on our website for the form that we are talking about:
http://software.nl.visma.com/av58099.htm
The name of the form in our account and on our website is 'Bestel direct Huur Solo'.

Many thanks in advance for your quick response!
Paulien
Back to top
View user's profile
formulieren1



Joined: 15 Feb 2011
Posts: 5

PostPosted: Mon Oct 21, 2013 10:07 pm    Post subject: Checkbox - multi answer Reply with quote

Hello Nick,

We've figured this out, it had to do with the use of the euro-sign in de form fields. It works now.

Best regards,
Paulien
Back to top
View user's profile
mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Oct 22, 2013 3:18 am    Post subject: Re: Checkbox - multi answer Reply with quote

formulieren1 wrote:
Hello Nick,

We've figured this out, it had to do with the use of the euro-sign in de form fields. It works now.

Best regards,
Paulien


That is great that you found a work around. If the Euro sign is causing an issue, it is due to the fact that your specified character set does not support that symbol. You can fix this, by change the code on your site that says:

Code:
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">


To:

Code:
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">


Nick Ladd
myContactForm.com
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    myContactForm.com - Help Forum Forum Index -> Form Management All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB 2.0.11 © 2001, 2002 phpBB Group