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Please help with processing an upgrade

 
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raynephoenix



Joined: 10 Sep 2008
Posts: 1

PostPosted: Mon Aug 27, 2012 10:11 am    Post subject: Please help with processing an upgrade Reply with quote

We just renewed this account (expiring 9/10/12) and the person who paid it used our PayPal Acct. The PayPal Acct should have been UPDATED before they used it as we had to change all of our company bank acct numbers two months ago due to a security breach. That means in 3-5 days the payment will FAIL as the acct is now closed. I called PayPal to try and add the new acct but they said they could not change the transaction - only you guys could. PLEASE CANCEL this transaction: Aug 27, 2012 04:41:49 PDT Transaction ID: 3NF68197BW524230V.

I will immediately pay for a NEW year with our NEW acct. Please let me know as soon as possible and I am so sorry about the inconvenience.

Olivia Hensley
480-699-8633
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Aug 28, 2012 6:53 am    Post subject: Reply Reply with quote

Thank you for letting us know. I've cancelled the payment that you sent. You should receive a confirmation email via Paypal.

Nick Ladd
myContactForm.com
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