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Deleted Recipient Still Receiving Form Submittals

 
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ncaasup



Joined: 01 Nov 2010
Posts: 2

PostPosted: Fri Sep 21, 2012 4:02 pm    Post subject: Deleted Recipient Still Receiving Form Submittals Reply with quote

We deleted a user from our account because she no longer works for the company. Her email address does not appear under "My User Information," and she is not listed as a recipient on any form. However, she is still receiving copies of the forms. What do I need to do to ensure she no longer receives them?

Thanks for your help.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sat Sep 22, 2012 4:15 am    Post subject: Reply Reply with quote

You need to change the configuration for the form's Send to Address:

Login > Edit > Send to Address

Nick Ladd
myContactForm.com
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ncaasup



Joined: 01 Nov 2010
Posts: 2

PostPosted: Sat Sep 22, 2012 8:43 am    Post subject: Reply with quote

The email address has already been deleted and is no longer listed as an option under "Send To Address." Still, the user is receiving copies of the submitted forms. Anything else that can be done?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Sep 24, 2012 5:04 am    Post subject: Reply with quote

ncaasup wrote:
The email address has already been deleted and is no longer listed as an option under "Send To Address." Still, the user is receiving copies of the submitted forms. Anything else that can be done?


What is the 'Send to Address' currently set to? You need to specify a different address under the 'Send to Address' configuration. This is what controls where the email goes. If it is set correctly under this part of the configuration, it will not go anywhere else. Please make sure you are not confusing forms under your account or have any sort of outside email forwarding happening.

Nick Ladd
mycon
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