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Attached ASCIIs opening with blank info at destination.

 
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tomjonovic



Joined: 19 May 2007
Posts: 5

PostPosted: Mon Jul 16, 2012 1:27 pm    Post subject: Attached ASCIIs opening with blank info at destination. Reply with quote

I just received a report, see below. Everything was working until recently.

"The reporters are having an issue with the new jobcards website. When they attach their ASCII's with their jobcards the files come out blank when we open them on our end. It's not every e-mail but there have been several so far here and there."



Thank you!
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Jul 17, 2012 4:57 am    Post subject: Reply with quote

This is likely either an issue with the character set on the website not being declared to use UTF-8, or more likely an issue with the email client checking the mail incorrectly decoding the attachment. Try opening one of the emails experiencing the problem in a different email client.

Nick Ladd
myContactForm.com
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