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bratpackrescue



Joined: 27 Jun 2012
Posts: 2

PostPosted: Wed Jul 11, 2012 8:20 am    Post subject: PDF attachment Reply with quote

I requested that the forms be delivered with a PDF attachment, however the attachment I receive with each form submission is only 4K and will not open. I know I can get the form in PDF by going to the website, but it's a huge pain. Crying or Very sad
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Jul 12, 2012 7:55 am    Post subject: Reply with quote

4k is probably the correct size. It sounds like your email client is having a problem with the attachment. I suggest trying to save the attachment and then opening it within acrobat or trying a different email client.

Nick Ladd
myContactForm.com
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bratpackrescue



Joined: 27 Jun 2012
Posts: 2

PostPosted: Thu Jul 12, 2012 8:44 am    Post subject: PDF attachment Reply with quote

You are correct. I cannot open in Outleeo and when I try to save the attachment and open it, I get the same error message. However when I go to my webmail, I can open it. Why would that be? I have no problem opening other PFD attachments through Outlook - only these.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Fri Jul 13, 2012 8:54 am    Post subject: Re: PDF attachment Reply with quote

bratpackrescue wrote:
You are correct. I cannot open in Outleeo and when I try to save the attachment and open it, I get the same error message. However when I go to my webmail, I can open it. Why would that be? I have no problem opening other PFD attachments through Outlook - only these.


Unfortunately, I am unsure why it wouldn't work in Outlook. It could be a character set issue although we have tested it successfully in Outlook.
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