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JamesGonzalez



Joined: 12 Jul 2009
Posts: 1

PostPosted: Mon Feb 27, 2012 10:10 am    Post subject: error message Reply with quote

Hi,

I keep getting this error message for the contact phone number field:

"We're sorry but you did not fill out all of the required fields. Please push the back button on your browser and fill out all of the required fields."

However, the contact phone number filed is filled out and I can't seem to fix it.

Also, how do I edit the "required filed"? I don't see the option anymore...
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Feb 27, 2012 8:44 pm    Post subject: Reply Reply with quote

To change the required field:

1. Login
2. Click 'Edit'
3. Click 'Form Questions'
4. Click 'Edit' next to the question you would like to remove the required element on.
5. Follow on-screen prompts

If this doesn't solve the issue, try deleted the question from the admin panel, recreating it, and then updating the HTML on your site.

Nick Ladd
myContactForm.com
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uacadmin



Joined: 31 Aug 2009
Posts: 9

PostPosted: Sat Mar 17, 2012 9:17 am    Post subject: Reply with quote

I keep getting the same error that I have not filled out "fields" when they ARE filled out.

I have deleted the questions and re entered them and still get errors

This keeps going on and on

I am so frustrated I am looking for other options

Can someone help me, any tech assistance available?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Sun Mar 18, 2012 6:59 am    Post subject: Reply with quote

uacadmin wrote:
I keep getting the same error that I have not filled out "fields" when they ARE filled out.

I have deleted the questions and re entered them and still get errors

This keeps going on and on

I am so frustrated I am looking for other options

Can someone help me, any tech assistance available?


Is this an older for that was created before 2012? If so, you may need to try recreating the form from scratch.

Nick Ladd
myContactForm.com
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uacadmin



Joined: 31 Aug 2009
Posts: 9

PostPosted: Sun Mar 18, 2012 10:28 am    Post subject: Reply with quote

If my form was created before 2012 I need to start over and redo it?

WHY???????????????

That would be a huge hassle

Thats what the only option is?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Mar 19, 2012 7:12 am    Post subject: Reply with quote

uacadmin wrote:
If my form was created before 2012 I need to start over and redo it?

WHY???????????????

That would be a huge hassle

Thats what the only option is?


If you have repeatedly tried deleting the questions with the issue, then this is the case. There is likely a problem with the database record. This is an issue that affects a very small percentage of older forms.

Nick Ladd
myContactForm.com
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