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Under deadline and don't have resolution to my issue

 
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mbridwell



Joined: 05 Aug 2009
Posts: 5

PostPosted: Thu Aug 06, 2009 10:39 am    Post subject: Under deadline and don't have resolution to my issue Reply with quote

Hello myContactform contacts -- i signed up as a paying member to your service to expedite an rsvp form, but am having difficulty resolving my form issue. My topic on the boards is under the name "Form not being delivered
". I posted a follow-up, even including my source code, in hopes that I could get some further help. Yet to hear anything.

As this is the first attempt i've made at using your service, i'd like to know if it actually works. Otherwise, the $29 needs to be refunded.

Let me know, and thanks for looking into it.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2685

PostPosted: Fri Aug 07, 2009 7:17 am    Post subject: Reply Reply with quote

I've replied to your post. Please note that your post was created less than 24 hours ago. We typically only reply once a day.

Sincerely,

Nick Ladd
myContactForm.com
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mbridwell



Joined: 05 Aug 2009
Posts: 5

PostPosted: Fri Aug 07, 2009 9:20 am    Post subject: Incompatibility with dot net nuke Reply with quote

Unfortunately, dnn's framework contains a master form that encompasses all interior modules. Therefore, your product won't work w/ dnn sites as you can't add a </form> tag per your feedback.

Who do I contact in regards to a refund on my Premier membership?

Also, if you only deal with support issues once a day, you should publicize that in your Support information, as well as list a tentative time of day that this occurs. Otherwise, customers like myself assume you're supporting the product regularly and simply not responding.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2685

PostPosted: Sat Aug 08, 2009 7:31 am    Post subject: Re: Incompatibility with dot net nuke Reply with quote

mbridwell wrote:
Unfortunately, dnn's framework contains a master form that encompasses all interior modules. Therefore, your product won't work w/ dnn sites as you can't add a </form> tag per your feedback.

Who do I contact in regards to a refund on my Premier membership?

Also, if you only deal with support issues once a day, you should publicize that in your Support information, as well as list a tentative time of day that this occurs. Otherwise, customers like myself assume you're supporting the product regularly and simply not responding.


Please email me, info@mycontactform.com in regard to a refund.

You should be able to insert the end form tag by simply adding it to the front end of the myContactForm.com HTML before you add it into your site.

Nick Ladd
myContactForm.com
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