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Enquiries going into junk mail folder.

 
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golflomat



Joined: 22 Oct 2009
Posts: 2

PostPosted: Thu Nov 05, 2009 5:05 am    Post subject: Enquiries going into junk mail folder. Reply with quote

Hi,

I have 2 of your forms on my website, however the enquiries which I am getting from clients are being stored into my Junk Mail of my email provider and I can not mark them as safe, like usual junk, they auto delete after 10 days. Is there a way I can prevent the enquiries from going into the Junk Mail folder.

Much appreciated
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Nov 05, 2009 7:21 am    Post subject: Reply Reply with quote

You will need to contact your email provider in order to do this. Most anti-spam software has some sort of mechanism for turning off filtering for specific senders.

Please also try the following:

1. Add info@mycontactform.com and anonymous@mycontactform.com to your contact lists and address books.

2. Never label or tag any form submissions as 'spam' or 'junk'. This will often cause spam filters to start tagging all form submissions as spam regardless of the actual content.

3. Contact your email provider and have them 'whitelist' the entire mycontactform.com domain.

Nick Ladd
myContactForm.com
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golflomat



Joined: 22 Oct 2009
Posts: 2

PostPosted: Thu Nov 05, 2009 1:20 pm    Post subject: Re: Reply Reply with quote

The enquiry emails donīt come from the contactform domain, they come from the enquirers individual email addresses, which are all different?


mycontac wrote:
You will need to contact your email provider in order to do this. Most anti-spam software has some sort of mechanism for turning off filtering for specific senders.

Please also try the following:

1. Add info@mycontactform.com and anonymous@mycontactform.com to your contact lists and address books.

2. Never label or tag any form submissions as 'spam' or 'junk'. This will often cause spam filters to start tagging all form submissions as spam regardless of the actual content.

3. Contact your email provider and have them 'whitelist' the entire mycontactform.com domain.

Nick Ladd
myContactForm.com
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Fri Nov 06, 2009 6:54 am    Post subject: Re: Reply Reply with quote

golflomat wrote:
The enquiry emails donīt come from the contactform domain, they come from the enquirers individual email addresses, which are all different?


mycontac wrote:
You will need to contact your email provider in order to do this. Most anti-spam software has some sort of mechanism for turning off filtering for specific senders.

Please also try the following:

1. Add info@mycontactform.com and anonymous@mycontactform.com to your contact lists and address books.

2. Never label or tag any form submissions as 'spam' or 'junk'. This will often cause spam filters to start tagging all form submissions as spam regardless of the actual content.

3. Contact your email provider and have them 'whitelist' the entire mycontactform.com domain.

Nick Ladd
myContactForm.com


They sort of do. In reality, if you look at the email headers, the messages are being sent from the mycontactform.com domain. It is impossible for us to send it from any other domain (we would need access to their third party email servers).

Nick Ladd
myContactForm.com
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