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Problem with results data in email

 
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sharedadventures



Joined: 20 Mar 2008
Posts: 3

PostPosted: Thu Mar 27, 2008 1:34 pm    Post subject: Problem with results data in email Reply with quote

Hello, I am having a problem with my form response email mixing up some of the data.

(my username is sharedadventures, form is at http://www.sharedadventures.org/participate.htm, form name is Participant add)

It involves two fields. One is a simple text box field labeled "street address", the other is a multi-check box field at the end of the form (labeled "How did you find out about us?").

At first, when I received emails, the data entered in the address field would show up again (duplicated) in the "How did you" field. The actual answer in the "how did you" field did not show up at all.

In hopes of fixing this bug, I tried setting up the form on our site again (I double checked for errors on your site and re-copied and pasted the HTML code into my site). Now the problem still exists but in reverse-- the "how did you" answer appears twice, once in the correct spot and once in the Address spot. The address that was entered does not show up at all.

I am pasting the text of the email below.

Please let me know if you can help. Thank you.

From: cjk@comcast.net
Subject: new participant
Sent: 03/27/2008 at 11:59 AM from 74.220.66.152

Email 2:
Participant Name: Carol Kap
Parent/Guardian Name (if applicable):
Age:
Disability:
Street Address:
Referred by friend

City: Griely
State: CO
Zip: 80634
Send me quarterly calendars of activities via:
Both Email and Mail
Phone 1: 970-353-0000
Phone 2:
Organization Affiliation (if any):
Special Interests:
Additional Comments:
How did you find out about us?:
Referred by friend
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sharedadventures



Joined: 20 Mar 2008
Posts: 3

PostPosted: Fri Mar 28, 2008 3:41 pm    Post subject: Follow-up info Reply with quote

As a follow up I would like to note that I have changed the form temporarily and removed the last question ("how did you find out about us") because I was afraid of the data loss issue (I really need the address field to work).

When I deleted the question, the address field works fine. I tried re-creating the "how did you" question and it caused the same bug to occur again, so I deleted it again. If you can't tell, this is driving me crazy, so I hope someone can help!

The same problem does still exist in my other form, Volunteer add, which is on http://www.sharedadventures.org/volunteer.htm. Same exact issue.

Thanks....
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Apr 01, 2008 12:46 pm    Post subject: Re: Follow-up info Reply with quote

sharedadventures wrote:
As a follow up I would like to note that I have changed the form temporarily and removed the last question ("how did you find out about us") because I was afraid of the data loss issue (I really need the address field to work).

When I deleted the question, the address field works fine. I tried re-creating the "how did you" question and it caused the same bug to occur again, so I deleted it again. If you can't tell, this is driving me crazy, so I hope someone can help!

The same problem does still exist in my other form, Volunteer add, which is on http://www.sharedadventures.org/volunteer.htm. Same exact issue.

Thanks....


First, delete all the questions who's data is being duplicated or placed in the wrong places. Once this is done, re-add them. If this still doesn't solve the problem, you will need to rebuild the form from scratch.

Nick Ladd
myContactForm.com
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