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url location error

 
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dejanasz



Joined: 28 Jun 2007
Posts: 1

PostPosted: Wed Aug 15, 2007 7:32 am    Post subject: url location error Reply with quote

A customer called me to say that the Warranty Registration on our site (www.f2ptechnologies.com) was returning an error message. I checked it from my computer and it was fine and then I checked it from another computer and it came back with the ERROR message that a number of other people in this forum seemed to have gotten regarding url location. The message said to change the url, which I did, and upon checking it again, it had the same ERROR only now it said to change the url back to the original one. I am putting the http:// in front of the url like I'm supposed to. Please let me know what else I can do.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2713

PostPosted: Wed Aug 15, 2007 1:34 pm    Post subject: Re: url location error Reply with quote

dejanasz wrote:
A customer called me to say that the Warranty Registration on our site (www.f2ptechnologies.com) was returning an error message. I checked it from my computer and it was fine and then I checked it from another computer and it came back with the ERROR message that a number of other people in this forum seemed to have gotten regarding url location. The message said to change the url, which I did, and upon checking it again, it had the same ERROR only now it said to change the url back to the original one. I am putting the http:// in front of the url like I'm supposed to. Please let me know what else I can do.


The problem is that the URL of the page the form lies on includes what appears to be some sort of session variable in the URL. This changes from visitor to visitor, and because it is not in a standard format breaks the form. I don't think that there is anything that can be done on our end to fix this, short of you changing your page so that the contact form lives on a standard URL. The example URL I received when visiting this page is:

http://www.f2ptechnologies.com/c=jg3vduqJTPqL8oRAJNd4fN9Pb/returns.cgis

The "c=jg3vduqJTPqL8oRAJNd4fN9Pb" is what is causing the error. You might be able to get it to work if your restructure the URL to look something like this:

http://www.f2ptechnologies.com/returns.cgis?c=jg3vduqJTPqL8oRAJNd4fN9Pb

Nick Ladd
myContactForm.com
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