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Confirmation code does not work

 
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davepenman



Joined: 15 Aug 2007
Posts: 6

PostPosted: Thu Aug 23, 2007 1:57 am    Post subject: Confirmation code does not work Reply with quote

I am trying to change my account email address (which is displayed on the confirmation email to customers), but my confirmation code is not recognised with my username?
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Aug 23, 2007 11:06 am    Post subject: Reply Reply with quote

Double check to make sure that the address hasn't already been confirmed.

This can be done under the 'My User Information' portion of the control panel.

Nick Ladd
myContactForm.com
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davepenman



Joined: 15 Aug 2007
Posts: 6

PostPosted: Fri Aug 24, 2007 12:20 am    Post subject: Reply with quote

No it hasn't been confirmed.

The original address is still active.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Tue Sep 04, 2007 7:11 am    Post subject: Reply Reply with quote

davepenman wrote:
No it hasn't been confirmed.

The original address is still active.


Let me confirm that you have done the following:


1. Login to your myContactForm.com Account
2. Click 'My User Information'

Is the email address listed under your account information with a link to enter a confirmation code next to it? If not, click the button to add a new email address. If it does have the link to enter a confirmation code, click this and enter your code. If this still doesn't work, delete the unconfirmed address and then re-add it and trying entering the newly generated confirmation code. Once you have the email address associated with your account, you will need to change the email address that the autoresponder is configured to send from. To do this:

1. Login to myContactForm.com
2. Click 'Edit' next to your form's name
3. Click 'Autoresponder'
4. Follow on-screen instructions

Nick Ladd
myContactForm.com
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