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Data not the same as submitted on form!!! HELP!

 
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sisko197



Joined: 14 Dec 2005
Posts: 3

PostPosted: Wed Jul 11, 2007 9:17 am    Post subject: Data not the same as submitted on form!!! HELP! Reply with quote

I have a serious problem. I have been getting reports from my staff that the information they entered on one of the fields of the forms they use has been returning incorrect data - they are correct. I did a test by entering a "37" in this field and received it in the confirmation email and the message center as "61" !!!!!!!!!!!!!!! PLEASE HELP!
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sisko197



Joined: 14 Dec 2005
Posts: 3

PostPosted: Wed Jul 11, 2007 10:30 am    Post subject: Reply with quote

I deleted my forms and re-created them from scratch. That seems to have fixed it. Why did this happen and is this something I will have to worry about happening again in the future? The data I poll from the forms is very important for our sales figures and I need to know if it's not what the sales reps have entered. Confused
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Jul 16, 2007 10:37 am    Post subject: Reply Reply with quote

sisko197 wrote:
I deleted my forms and re-created them from scratch. That seems to have fixed it. Why did this happen and is this something I will have to worry about happening again in the future? The data I poll from the forms is very important for our sales figures and I need to know if it's not what the sales reps have entered. Confused


Honestly, I have never seen something like this happen. I highly doubt it is anything common in our service, but will investigate it further.

Nick Ladd
myContactForm.com
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