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emails not reaching me

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Joined: 13 Apr 2006
Posts: 1

PostPosted: Thu Apr 13, 2006 10:48 am    Post subject: emails not reaching me Reply with quote

I have stopped receiving emails submitted using my contact form on my website I have checked the filters and they are not being filtered out. In any event I always check my junk mail as quite a few end up there anyway. my email account is a hotmail account but this is a new problem - it has been working perfectly well since june 2005. I can see that the form submission message is reaching mycontactform because of the 'percentage of messages sent against quota' which is available on your website. I have tried submitting messages to myself and leaving it a couple of hours but they do not reach my inbox, additionally I have tried re uploading the html script and the form (still) looks fine on the site but the messages are only getting as far as your server. Can you help please

addition 14th April: I have upgraded to premium membership and can now see all the messages in the message centre that i have missed - however they are still not reaching my inbox.
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Joined: 31 Dec 2003
Posts: 2750

PostPosted: Fri Apr 14, 2006 9:38 am    Post subject: Reply Reply with quote

Unfortunately, there is nothing on our end that we can do to help resolve this situation for you. All indications in our e-mail server's mail logs show that Hotmail is in fact receiving the messages sent from your forms. They however are failing to get these messages delivered to you, most likely due to their filtering system. I have contacted Hotmail in the past, and they have been less-than-helpful in resolving this issue...basically stating that this is simply the way it is. Luckily for the majority of Hotmail users this is not an issue.

You may have some luck contacting their technical support. At this point, I would simply recommend switching e-mail providers. Personally, we recommend Gmail (we would be more than happy to provide you with an invite if you wish).

More information can be found in the following FAQ:

Thank you,

Nick Ladd
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