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New Premium user: Redirect not working (plus one more Q?)

 
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darrena



Joined: 04 Feb 2019
Posts: 3

PostPosted: Wed Feb 06, 2019 1:02 pm    Post subject: New Premium user: Redirect not working (plus one more Q?) Reply with quote

Form location: http://damgates.com/contact.html
Redirect is set up to go to http://damgates.com/thanks.html
Email and autoresponse are received/sent as expected, but the redirection does not take place. Searched the forums but found no specific "fix".

2nd question:
Also, I have the form submission being emailed to both me and a coworker. We are both using the same email client on the same email server (Outlook/Exchange). My subject line comes in perfectly:
DamGates.com Contact Form Submission
Hers looks like this:
!!!POSSIBLE!SPAM!! [ 6.189] DamGates.com Contact Form Submission
(It was sent using a Gmail address in the Email field).

Read your post on Preventing E-mail Filtering Issues:
https://www.mycontactform.com/emailfiltering.php
but not sure why she should have to do any of this and I would not. Any ideas?

Thank you!
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darrena



Joined: 04 Feb 2019
Posts: 3

PostPosted: Thu Feb 07, 2019 2:23 pm    Post subject: Reply with quote

OK, so it has been longer than 24 hours since I have posted my problem/question. I'm officially concerned and will be warning people off from using myContactForm.com if I don't get support/things fixed soon. I became a premium member because I believed in this product and the support promised (through this forum).
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2762

PostPosted: Fri Feb 08, 2019 5:15 am    Post subject: Reply with quote

Good Day,

Per the TOS, there is no tech support, even for premium members.

That said:

1. There appears to be some third party Javascript on your site (in your page's template) that is preventing the form from redirecting. You should contact whomever built the template to fix. This is code outside of the scope of myContactForm.com's code.

2. The modification to the email subject is happening with the incoming email server. You should modify your incoming email server / spam filter settings to prevent this.

Nick Ladd
myContactForm.com
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darrena



Joined: 04 Feb 2019
Posts: 3

PostPosted: Fri Feb 08, 2019 6:37 am    Post subject: Thanks Reply with quote

No support?
I purchased this product partly because of language on your site stating that you checked the forum for that purpose daily (words to the effect).

Perhaps you should remove such language from the site to reflect your current TOS. Appreciate your looking into it.

Darren
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