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incorrect login error message

 
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mcfdude7



Joined: 20 Feb 2009
Posts: 16

PostPosted: Sat Mar 04, 2017 2:10 am    Post subject: incorrect login error message Reply with quote

When I tried to log in to my message center this morning, I'm getting an error message: "incorrect login, please try again". The login details being entered are correct and obviously work to log in here on the forum.

Any help would be appreciated.

EDIT:

OK, after I posted this message I tried resetting the password and I can log in using the new details. Still not sure why the previous correct password wouldn't work. The password was stored by the browser, so it never had to actually be typed in, although I tried entering it again anyway...
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Mon Mar 06, 2017 4:51 am    Post subject: Reply Reply with quote

Good Day,

Thank you for the message. We are currently experiencing an issue due to an upgrade we made over the weekend. I hope to have account logins back online shortly.

Best,

Nick Ladd
myContactForm.com
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mcfdude7



Joined: 20 Feb 2009
Posts: 16

PostPosted: Wed Mar 08, 2017 2:22 am    Post subject: Reply with quote

Thanks for the update Nick. That explains why my new password has also stopped working. At least I know there's no point in resetting it again - just wait for the issue to be fixed.
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mycontac
Site Admin


Joined: 31 Dec 2003
Posts: 2684

PostPosted: Thu Mar 09, 2017 4:15 am    Post subject: Reply with quote

mcfdude7 wrote:
Thanks for the update Nick. That explains why my new password has also stopped working. At least I know there's no point in resetting it again - just wait for the issue to be fixed.


Good Day,

The issue is resolved now. You may need to change your password once more via the lost password script in order to completely resolve the issue.

Nick Ladd
myContactForm.com
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